It Services Manager
Famous Brands
Gauteng, South Africa
18h ago
source : findojobs-za

Midrand, GautengMain Outputs and Responsibilities for This Position : Ø IT strategy, plans and budget As a member of the Group IT Management Team and IT SteerCo participates in the formulation of Group IT strategy and Annual plans Conducts IT services research, cost-

benefit analyses, feasibilities studies and motivates IT Services Section budgetary requirements to IT Management Team Ø Infrastructure Liaises with Business Units / Regional Management to clarify business requirements Estimate the WAN, LAN, storage, computer hardware, software and connection infrastructure resources Develops capacity or resource plans that cover current use, estimated future needs and cost estimates for the support of new applications / enhancements Builds, communicates, explains and motivates annual infrastructure growth plan Ensures application of sound infrastructure or network management principles Determines and designs security infrastructure and policies Deploys security technologies / features Arranges and manages periodic upgrading of security software and continually monitors the security situation Ø User support Implements documented call logging procedure and provides required training in its application Monitors desktop support provided to users by Famous Brands staff, providing correction, mentoring, etc.

as required Monitors Dimension Data Service Desk activities against SLA and initiates enhancements / corrective actions as required Ø Vendor management Sources and evaluates technology / equipment suppliers Monitors compliance through monthly meetings and reports Negotiates quotes, prices, SLAs, guarantees and loan equipment arrangements Manages vendor compliance against SLAs through regular meetings and daily reports Convenes CAB and Technical Forum meetings with external resources or vendors to review changes and agree on forward action plans Ø System monitoring Review reports on system up-

time, speed, etc Makes changes as required to line capacity and connections to enhance system performance Ø System monitoring Review reports on system up-

time, speed, etc Makes changes as required to line capacity or connections to enhance system performance Oversee the servicing of computer systems and software and ensuring its maintenance Ø Documentation Develops policies, SOPs and procedure guides for maintenance and changes (e.

g. creating users; 3rd party connections; password changes; etc.) ensuring compliance Ø Disaster recovery Develops plans to incorporate systems into the disaster recovery process Ø Staff Management Monitors the workload of staff members to ensure fair and equitable distribution of work Monitors staff productivity and quality of work, identifying areas of possible improvement for discussion individually with them Sets continuous improvement goals and monitors performance against these Ensures that staff receive appropriate technical (and other) training BCom degree (Computer science) or equivalent with relevant IT technical training NQF Level 7 or 8 to 10 years in IT services / infrastructure / networks 5 years plus staff management experience

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