JOB PURPOSE Manages business processes across the traditional boundaries of the various functional areas. Ensures the his / her team coordinates and synergises the activities of different units relating to functional goals and policy deployment.
It is concerned with building a better system for achieving such cross-functional goals as innovation, quality, cost, and service delivery KEY RESPONSIBILITIES : Strategic Management Provide overall vision, leadership and continuance guidance to technology efforts to ensure continuous development and execution of strategy Work in partnership with the operations and all support functions across all Business units to deliver on the strategic imperatives Exercise cross-functional governance to achieve a consistent and transparent approach to technology infrastructure & processes, information and reporting Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits Assist in the preparation of the budget and strategic plan and monitor their execution Identify opportunities for the appropriate and cost-effective investment in Information and Communication Technology systems and resources, including staffing, sourcing, purchasing and in-house development Monitor changes and advancements in technology to identify opportunities for enhanced efficiency, effectiveness and competitive advantage Ensure that the team develop and regularly test Information, systems and Technology business recovery plan Develop Information, systems and Technology policies and procedures and manage all risks as well as compliance Provide guidance and MIS relating to all aspects of services including risks identified as well as plans Manage a diverse Team as well as teams from different Business units to drive a common goal Work with customer experience team to identify gaps and define customer journeys that provide competitive advantage.
Work with the product development team to ensure that business requirements are adequately articulated and captured for specific capabilities and identified areas.
CORE RESPONSIBILITIES : Leadership and Management Build and manage a high performing team by providing leadership, direction and career development.
Ensure open communication channels with staff and implement change management interventions where necessary. Set KPIs for all your direct reports and provide regular performance feedback through a well-defined and implemented performance review program.
Develop and implement a training plan in order to build and develop skills within the team. Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan.
Work with the technology delivery team to make sure the root-cause of the system issues are being resolved. Actively participate in leadership team and develop skills of own team.
Promote a Altron centric’ and partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.
Governance and Risk Management Implement Service Level Agreements and Standard Operating Procedures for all Service delivery pillars as set out in the agreement Provide feedback to the relevant stakeholders within Altron and the Customer Establish and maintain the highest ethical standard in employment practices, Service Delivery practices including compliance with all statutory requirements.
External Parties and Relationship Management Ensure all relevant Operating Level Agreements are in place with internal and external service providers Job Requirements : QUALIFICATIONS, EXPERIENCE, & SKILLS : Educational Qualifications : Bachelor’s Degree in Information Technology preferred.
Business Management Degree or Certificate (NQF 6+) Professional Qualifications ITIL Foundation Years of Experience 8 - 10 years of progressive, professional experience in IT service delivery and management Other requirements Demonstrated skills, knowledge and experience in IT management.
Proven track record in managing Service Delivery Proven organisational skills. Strong oral and written communications skills.
Excellent negotiation skills. A good knowledge of HR management. At least five years’ experience in a strategic IT leadership role Excellent organisational and prioritisation skills.
Excellent administrator with strong attention to detail. Strong influencing skills. Ability to manage conflict Ability to manage a team across multiple business units