Processing Manager
MPC Recruitment
Port Elizabeth, Eastern Cape
4d ago
source : Best Za Jobs

Job Description : Reference : JC49804 Our client in the financial services industry who specializes in life insurance, is seeking a Processing Manager in Operations Requirements : Tertiary qualification either a BCom or BA, preferably an Honours degree Experience : Min 2-3 years experience at management level preferably within the financial services industry In-depth of Business and Operational Insurance Industry administrative processes Accomplished knowledge in the use of general administration systems Familiar with Compliance Processes and Procedures in the Insurance Industry The key responsibilities include the following : Manages the call centre's team of agents Contain and improve cost effectiveness of functions provided Implementation of agreed initiatives to improve operational efficiency and customer experience Ensure that the various SLAs are adhered to and delivered at agreed quality standards, set targets to facilitate continuous improvement of both SLA and quality standards Monitor external perception rating and ensure that the scores are within the agreed targets Identifying and reporting on service failures and errors Ensure training and development of staff Contribute to the various cross functional forums to help improve efficiencies in other areas Ensuring that all correspondence is professional and in line with standards and protocols of the organisation Help manage and determine the budget of the business area Interact with executive management in other business areas to ensure clear communication and service delivery to other business functions Assist with the development of junior and middle management Help formulate strategy of business area Meets with management to report the progress of the call agent team Ability to work effectively with others and contribute to team task accomplishment Interested candidates can send their CV

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