Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth.
Our 330 million pallets, crates and containers are continuously in motion, forming the invisible backbone of the global supply chain and the world’s biggest brands trust us to help them transport their goods more efficiently, sustainably and safely.
As pioneers of the sharing economy, Brambles created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as pooling’.
Brambles primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries.
The Group employs more than 10,000 people and operates in over 60 countries with its largest operations in North America and Western Europe.
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Brambles and CHEP provide you unparalleled opportunities to advance and accelerate your career. You’ll be joining an international growth organization with a pioneering, circular business model.
You’ll be working for a company that is changing the way goods get to market. You’ll become part of an efficient and collaborative global team making a real contribution to a smarter, more sustainable future.
For more on how Brambles growth companies can accelerate your career, visit
Function / Department : Customer Service Customer Contact Team
Position Title & Location : Hire Stock Auditor, Kraaifontein
Position Purpose :
To ensure proper management and control of CHEP assets by risk analysis, physical verifying and auditing the stock levels and customer controls of CHEP products through Hire Stock Audits.
To provide both office based and on-site support to clients to ensure that the integrity of the pooling control system is improved, client queries and control issues are dealt with quickly and effectively and the perception of value for money and customer care is entrenched in the minds of our clients.
Major / Key Accountabilities :
Responsibilities Include :
Conduct a Risk Analysis to determine the health of the account using a Risk Based Approach and determine the Risk Profile of the account.
Independent review of the customer account, analyzing all aspects of the customer account, i.e. average volumes oh hire, client holding periods, than capture efficiency, stock counts, reconciliations.
Based on the Risk Profile, make a recommendation of the type of audit required
Conducting physical stock counts at customer sites with customer representative
Conducting Risk and Control Audit at customer sites
Audits include reconciling and resolving account queries
Investigating and analyzing processes and missing transactions
Assessing and monitoring customer site for effective controls
Provide customer with onsite update and solution to account queries and controls
Verify stock recons and agree the surplus / loss figure with customer, ensuring that the stock recon is signed by both CHEP and customer senior management
Offer solutions to problems identified irt equipment losses and damages.
Provide assistance and training in implementing recommended changes.
Prepare formal report on the findings and recommendations and submit to the customer and Business
Important task to escalate all red flags to the business via the Siebel system
To report on Losses & surpluses and make recommendations into compensation to CHEP management
Co-ordinate and manage National Counts and Control Stock Audits
Interaction with customer equipment controller, management and senior management
Ensuring that the HS Audit Plan is updated weekly and submitted to the CCS for review
Ensuring all audits allocated for your region is completed within the FY.
Other duties Include
Attending management meetings (internal / external) as requested and provide feedback
Conduct exceptional and unplanned audit when required by customers to assist in any matters relating to the stock audit process
Securing appointments for onsite audits & assisting customers with account queries & reconciliations telephonically or via email
Ensuring queries assigned are followed through to their resolution and that the Siebel system is annotated accordingly
Escalating problems to the relevant CCS / BM’s / CRM’s as required to seek resolution of conflict situations
Customer training (incl PP+ training) and assisting and / or act as backup for CHEP Systems trainers and CCT
To record client queries and / or problems on Siebel and to assign these to the correct recipient to enable resolution
To ensure that all activities allocated in Siebel are resolved in accordance with the business rules and within the agreed time frame.
Portfolio Plus super user
Follow up any Asset Protection & Recovery issue as required by National Internal Auditor
Investigate Stray Equipment leads and ensure the communication of CHEP’s ownership rights
To participate in team projects
Any other task as delegated by the CCS and management.
Number of Hire Stock Audits completed against HSA plan.
Losses & surpluses reported
Blue Code response time less than 3 days
Customer compliance and buy in for audit
Escalations to the business
Matric & a qualification Essential.
Preferably studying towards an audit related degree.
Minimum 5 years exposure to key CHEP systems
Minimum 3-5 years Basic Accounts & Reconciliation
Knowledge of Siebel, Portfolio and EDI
CCT experience is advantageous
Skills and Knowledge :
Good understanding of CHEP controls and Asset Management procedures.
Hands on knowledge of CHEP equipment management systems, i.e. Siebel, Portfolio, SAP & BW.
Excellent Communication Skills
Good report writing skills
Knowledge of the CHEP customer base
We're excited you're here to learn how we'll leverage our family of growth companies to accelerate your career. Brambles companies employ more than 14,500 people in over 60 countries, committed to connecting people to life's essentials, every day.
Our people are shaping a smarter, more sustainable future by changing the way business makes, moves and sells goods in every corner of the world.
We look forward to helping you become one of them.