Desktop Group: Helpdesk Administrator
Desktop Group
Johannesburg, Gauteng, ZA
6d ago
source : GovNet

Introduction Helpdesk Administrator Duties & Responsibilities Log all incidents related to the Desktop Group, complete first line trouble shooting with the user and then liaise with the appropriate resolver group Support the technical resource team for the Group Log all team related requests for service, clarify requirements and assign to responsible team member Log all team related requests for changes, clarify requirements and assign to responsible group Perform service level and performance management reporting for the team Manage the development and distribution of formal policies, procedures and standards related to service desk Desired Experience & Qualification Minimum 2 years service desk experience Minimum 2 years 1st line support experience Minimum 2 years MS Office 365 support experience, minimum 2 years AMS Windows support experience, minimum 1 year Asterisk VOIP support experience Excellent communication, telephone manner and interpersonal skills Strong attention to detail and the ability to follow tasks through to completion Strong focus on customer service No criminal record Own reliable transport At least 2 x contactable references

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