Mai n Purpose of the role To provide an import airfreight service to our clients within the general vertical, keeping all customer up to date on the movement of their cargo at all times.
Duties and Responsibilities To manage the import controller daily tasks and functions, as well as acting and escalating where required for all stakeholders.
Main Responsibilities Completion of relevant shipping documents as prescribed by local and international authorities Ensure company performance objectives are achieved Coordinate the movement of cargo on behalf of clients Follow operational systems and procedures Develop and maintain working relationships, networks and partnerships that help achieve business goals Effectively apply verbal, nonverbal and written communication methods Develop and maintain working relationships, networks and partnerships that help achieve business goals to achieve desired results from internal / external clients and colleagues on issues, changes and shipment status in line with client / Customs SOP's Control expenses by actively monitoring waste within your control Ensure best control of costs and transit at all times on all routes Problem solving skills : must be able to work with other colleagues, departments, 3rd party suppliers and clients in a proactive and professional manner Provide positive solutions to all problematic situations Find innovative ways of reducing errors and omissions Understand and exceed client's expectations and requirements Provide innovative, effective solutions to client's needs Ability to foresee problems arising and provide alternatives and solutions proactively Accountable for timeous resolution of outstanding debtors queries, foreign debtors queries, creditors reconciliations queries and foreign account queries under your control Accountable for on time billing to clients Team player -
provide full support to the team and manager Additional job information Self-motivated Take ownership of queries Communicate effectively Well-
presented and professionally dressed Requires time management Driving and enforcing company policies Managing own Performance