Offshore Data Centre (DC) Services Manager
Norton Rose Fulbright
Johannesburg
8d ago

Offshore Data Centre (DC) Services Manager

Global IT Service Delivery (GITSD)

The Function

GITSD Infrastructure is responsible for the design, build and operation of shared IT infrastructure services including all shared and common Data Centre, Networks and End User Computing (EUC) services, policies and standards.

The function is comprised of central and regional delivery teams and significant supplier capabilities. It is closely with Global CTO and CISO and regional IT to develop and manage the shared Infrastructure portfolio and the development and management of global common Infrastructure standards, policies, tools and practices.

The Role

The GITSD ODC Services Manager is responsible for the operation and development of the global outsourced Data Center services underpinning globally shared and regionally operated infrastructure and applications services.

This is a global role operating in a multi-sourced, matrix organisation. The role reports to the GITSD Head of Shared Infrastructure Services and will work closely with the Global and Regional IT teams and Vendor Management.

The role will require flexibility in operating hours and international travel as needed to operate the service.

Key Responsibilities

  • Effective management of the Offshore Datacentre Service ensuring performance, quality, security reliability and cost effectiveness.
  • Integration of the ODC service operations with the firm’s global and regional IT delivery teams to ensure effective end to end service operation
  • Work closely with IT leadership and Global Vendor Management (GVM) to ensure effective supplier management and relationships
  • Work with GITSD and GVM leadership to ensure effective and transparent governance and assurance including performance against KPI’s, SLA’s, contractual commitments and business expectations
  • Identify and drive continual service improvement initiatives with the supplier and internal teams including working closely with CTO to realise technology rationalisation benefits
  • Work closely with CISO function to support and own ODC related security initiatives to ensure service security is optimized and meets best practice ISO 27001 and the firms policy and controls
  • Drive alignment to IT strategy to build once, share by all’ service, process or technology
  • Support IT leadership in developing the internal market for shared services, identifying shared opportunities with the supplier and internally.
  • Provide regular reporting and communications to stakeholders and IT staff.
  • Ensure service is operating to scope and manage any required transition of services between the firm and the suppliers in collaboration with global vendor management and IT delivery teams
  • Skills and Experience Required :

  • Extensive experience of managing global IT Data Centre and technologies
  • Strong experience of transitioning global infrastructure services to an outsource provider
  • Proven experience of managing and significantly improving performance of global outsourced IT services
  • Able to demonstrate the ability to build and leverage strong relationships with 3rd parties
  • Strong ITIL-based service management experience
  • Strong planning, communications, and stakeholder management experience
  • Budgetary experience coupled with demonstrable commercial awareness
  • Experience of large scale infrastructure change, business change, integration or merger an advantage
  • Strong technical knowledge of all aspects of infrastructure engineering including : Wintel / Linux servers; backup / storage technologies;
  • converged systems; network ecosystems; enterprise security

    Competencies :

  • Demonstrable ability to build trust and strong cross-functional relationships at all levels across a global organisation to achieve common goals
  • Ability to mobilise, manage, and motivate a globally distributed multi-sourced team within an organisation that is experiencing consistent growth and change
  • Strategic acumen and problem solving skills with the ability to turn findings into executable plans
  • Diversity and Inclusion

    At Norton Rose Fulbright we value difference and promote a culture of respect for each individual. We encourage workforce diversity in all aspects and at all levels and in doing so create an environment where everyone can realise their full potential and career ambitions on the basis of merit and skill.

    To find out more about Diversity and Inclusion at Norton Rose Fulbright please click on the following link

    Norton Rose Fulbright

    Norton Rose Fulbright is a global law firm. We provide the world’s pre-eminent corporations and financial institutions with a full business law service.

    We have more than 3800 lawyers based in over 50 cities across Europe, the United States, Canada, Latin America, Asia, Australia, Africa, the Middle East and Central Asia.

  • Recognized for our industry focus, we are strong across all the key industry sectors : financial institutions; energy; infrastructure, mining and commodities;
  • transport; technology and innovation; and life sciences and healthcare.

    Wherever we are, we operate in accordance with our global business principles of quality, unity and integrity. We aim to provide the highest possible standard of legal service in each of our offices and to maintain that level of quality at every point of contact.

    Norton Rose Fulbright LLP, Norton Rose Fulbright Australia, Norton Rose Fulbright Canada LLP, Norton Rose Fulbright South Africa Inc and Norton Rose Fulbright US LLP, each of which is a separate legal entity, are members ( the Norton Rose Fulbright members’) of Norton Rose Fulbright Verein, a Swiss Verein.

    Norton Rose Fulbright Verein helps coordinate the activities of the Norton Rose Fulbright members but does not itself provide legal services to clients.

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