JohannesburgOne of our clients within the Logistics / Courier industry is looking for an experiences Agent Manager to join their teamKey ResponsibilitiesRoute guide updates & Route linking (system management)Monthly cost management & cost trendsResponsible for all agentsAgent automation AMT automation projectDaily, weekly, monthly account monitoringSLA managementAgent management tool - Monthly monitoringRate comparison vs actual charge reporting and monitoringRoute optimization and insourcing opportunitiesPOD managementSystem integration managementE-tool utilization ensuring all agents are using e-tools to improve on LOP.

Relationship management and building with stakeholdersTransit time monitoring and improvementCost managementMonitor all collection and delivery reports to align with manifestsEnsure all hand over cargo is manifested and data is pushed through electronicallMinimum RequirementsMust have a valid Code 8 Driver’s license and a valid Public Driver’s Permit (PDP) will be advantageousMS Office applications (Word, Excel, & Outlook)Degree or similar qualification and / or experienceStrong communication skillsMinimum 5 years’ experience in operationsMinimum 3 years’ management experience SkillsCommunication - Written & VerbalLeading and motivatingProblem solvingDecision MakingPlanning / Organizing + Time ManagementAbility to deal with difficult or angry customers Competencies Communication (Verbal & Written)Planning & OrganisingAdaptabilityProblem analysisCustomer FocusBuilding effective teamsDecision MakingDrive for Results