Hotel Receptionist - Opera PMS system experience required - Langebaan
Career Custodians
Langebaan, Western Cape, ZA
4d ago

Assist Guest at Farmhouse Hotel, Langebaan with personal services. May take essays, arrange or give advice on transportation, business services or entertainment.

Monitor guest requests for housekeeping and maintenance.


Education :

Grade 12 or equivalent

Accommodation Certificate / Hotel School diploma is advantageous

Work experience :

At least 2 years’ previous experience in the same or similar position in a 4 / 5 star hotel

Familiar with all duties and procedures in Front Office Department

MS Office (Word, Excel and Email) is essential

1 years’ Opera experience is essential

Valid Driver’s licence

Third language is advantageous

Requirements :

Friendly and service orientated

Reliable, responsible and dependable to fulfil obligations

Excellent communication skills

Attention to detail

Willingness to lead, take charge and offer direction

Ability to multitask

Show initiative by taking control of task

Duties and responsibilities include but are not limited to :

Front Desk :

Check in and check-out of guests

Relieve night audit when necessary

Perform office duties

Receive reservations for accommodation from clients, either in person, online or by telephone, fax or email

Deal with enquiries and requests from guests

Place guests' possessions in a safe if requested

Coordinate the cleaning of guests' personal laundry and room service deliveries

Follow in-house procedures to help ensure the security of guests and employees

Perform general secretarial duties, such as preparing correspondence and attending to incoming calls

Finances :

Ensure accurate billing

Finalise guests' bills and issue receipts upon payment

Perform cashier duties and exchange foreign currency

Guest Relations :

Receive, store and deliver luggage and mail

Concierge :

Make travel arrangements for sightseeing and tours

Talk to transport carriers (such as airlines, bus companies and rental car agencies) to make and confirm travel arrangements for guests

Take guests' details and allocate their rooms Inform guests of the hotels services and facilities, policies and procedures

Provide tourist information to guests

Take messages for guests

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to consultant2

Please note that only successful candidates will be contacted. Should you not hear from us within 14 days please consider your application unsuccessful

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