Customer Care - Support
Herotel
Stellenbosch, Western Cape, South Africa
9h ago

Company Herotel Reference # CCS001 Published 24 / 11 / 2021 Location Stellenbosch, Western Cape, South Africa Introduction The Customer Care Support will be the primary contact for customers who contact the National Support Office.

Answering customer questions, addressing concerns, and fulfilling customer needs to ensure customer satisfaction. This role will be based in Stellenbosch reporting to the National Commercial Manager.

Job Functions Administration,Client Services Industries ICT - Information & Communications Technology,IT - Information Technology Specification

Customer Care :

  • Primary contact for external customers.
  • Handling all customer queries directed telephonically to Herotel NSO and those logged via the
  • website.

  • High level monitoring of tickets which are sent to relevant regional teams for immediate attention.
  • Project Support :

  • Assisting the NSO Sales team with ad-hoc project related work.
  • EXCO Support :

  • Providing general administrative support as and when required.
  • Scheduling of meetings and organising meeting rooms.
  • Booking of travel arrangements. Requirements
  • The successful candidate must have the following experience / skills :

  • A minimum of 6-months Customer Service experience.
  • Administrative support experience including travel booking experience.
  • Professional mannerism
  • Be proficient in telephone etiquette
  • Proficient in both English and Afrikaans.
  • Excellent communication skills. Able to communicate confidently, clearly, both written and verbally.
  • MS Office proficiency.
  • Organisational skills and ability to multitask.
  • Must be a team player.
  • Qualifications :

  • Grade 12 Job Closing Date 08 / 12 / 2021 Share on
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