Sales Operations Manager (Telecommunications)
Johannesburg, Gauteng
6d ago
source : findojobs-za

In this role, you will be tasked with providing live and accurate reporting, insights and analytics for informed decision-making through active tracking and monitoring of sales performance.

The ideal candidate will meet the following Minimum requirements : A Bachelors Degree in Business Management, Accounting, Project Management, or Sales Management (or related) is essentialCSPO (Certified Product Owner) designation is highly desirableAt least 4 - 6 years experience in a similar sales operations management roleAt least 3 years experience within the ICT / ISP services sectorExtensive knowledge of the CRM SalesforceExperience in managing projects using agile methodologies and working with scrum teams to ensure deliverables and SLAs are met and exceeded by the team.

Must have proven track record in identifying, scoping, managing and executing dev projects, including user acceptance testing.

Must be proficient with MS Excel, Word and PowerPoint.Key responsibilities include but are not limited to the following : Product ownership of sales CRM including providing input and building the project roadmap, managing the scrum team, and managing the pipeline of initiatives for new PPM projects, change requests, process improvements and automation.

  • Managing sales operations including ensuring that Sales Support teams are enabled in the on-boarding of new customers, opportunity creation and facilitation to deals being closed as wonAdditionally, you will strategise on how to reduce lead times;
  • identifying and removing barriers impacting SLAs for the above processes.Facilitating preparation of, and reviewing, all sales reports / slide decks, data related to sales performance, churn, renewals and individual KAM performance / productivity as well as dashboards across sales segments.

    Ensure processes and practices are developed and implemented to build capability and promote efficiencyPeople management including performance management and appraisals, change management, as well as training, mentoring and coaching team members as and when requiredLocation : JHB North, Gauteng

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