Network Authentication
Midrand, South Africa
6d ago
source : Executive Placements

The Role :

Our client, a multinational corporation is continuously shaping, defining the sustainable mobility of the future and environment.

If youâ??re passionate about changing the way the world moves for good our client is looking for a Operations Consultant to join their team of expects

Essential Functions :

  • Action and resolve IM (Incident Management) tickets.
  • Action and resolve CIM (Critical Incident Management) tickets as required.
  • Raise and lead tasks PM (Problem Management) tickets as identified.
  • Action and coordinate CM (Change Management) tasks and tickets as required.
  • Assist user departments in drafting system requirement documentation based on business processes.
  • perform daily system handover and start-up tasks to ensure operational readiness of systems.
  • Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements.
  • Propose and review system design and evaluate alternatives.
  • Develop systems solutions in line with quality and delivery requirements
  • Skills and Experience :

    Essential Qualification :

  • Degree in Information Systems.
  • Business Degree
  • Preferred Qualification :

  • ITIL certification (advantageous)
  • Experience Required :

  • Information Syastems experience.
  • Minimum of 8 years IT working experience.
  • ITIL process knowledge and work experience.
  • Minimum 6 yearsâ?? experience in an operations environment.
  • Key Accountabilities :

    Functional Skills :

  • Deep ITSM knowledge.
  • Experience in Operations and structure teams.
  • Functional knowledge
  • Understand Processes, deep process knowledge in client processes.
  • ITIL process knowledge and work experience.
  • AGILE Project Management knowledge.
  • JAVA and SAP BW knowledge is beneficial.
  • Quality Management
  • Mentoring
  • Understanding of IT Infrastructure and relations between components.
  • ITPM process knowledge and work experience (advantageous).
  • Technical Skills :

  • Design and implement common network topology and operational concepts for network security based on Cisco ISE, Aruba ClearPass, and software-defined AAA solutions.
  • Automate component configuration by governance, performance, scalability and maintainability.
  • Working with common development tools.
  • Basic technical skills in networking and network security.
  • Knowledge of basic network protocols (e.g. IP, TCP, RADIUS)
  • Knowledge of current IT architectures, manufacturers and trends.
  • Manage and steer the provider.
  • Manage ITIL Processes (PIC)
  • Experience in coordinating and planning from rollouts in a global environment.
  • Implement and maintain security an infrastructure standard.
  • Analyse and resolve complex configuration and troubleshooting issues within a multi-vendor infrastructure.
  • Evaluation and approval of hardware and software to be used.
  • Interacting with international colleagues within the client group.
  • Personality and Attributes :

    Soft Skills :

  • Problem solving capabilities.
  • Ability to work as part of a team.
  • Ability to work interdependently as well as submit deliverables on time and with excellent quality.
  • Excellent interpersonal skills.
  • Organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users.
  • Strong ability to understand and interpret business needs and requirements with an atitude to move concepts through to proposal and successful implementation.
  • Strong presentation skills.
  • Above-board work ethics.
  • Flexibility to take up different tasks in the project.
  • Ability and willingness to coach and give training to fellow colleagues and users when required.
  • Willing and able to travel internationally,
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