Introduction : HomeChoice is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms.
Our aim is to provide multiple, convenient and easy retail shopping channels to guarantee that we meet all our customer expectations.
Description : The ideal candidate for this role will be responsible for providing an effective, efficient and value adding support function to the Outsource & Debt Recovery department.
Key Performance AreasMeet department objectives by achieving performance metrics targets set Focus on achieving all Outsource & Debt Recovery goals, targets & objectives set by the department : Operational Cash OutcomesActivation ratesRoll ratesTransfers to legal ratesConversion ratesDay to day processes Meet operational and quality efficienciesLiaising with Practitioners also commonly referred to as external debt collection agents with regard to handover files, pay-
overs and customer queriesManage, drive and influence PractitionersSupport department management through effective communication on performance related outcomes with PractitionersCollate and present information to support panel accreditation and termination outcomesDedicated entry-
point to facilitate and communicate Practitioner performance targetsTranslate Practitioner performance outcomes into good tactical insightsProvide a comprehensive support function to the Outsource and Debt Recovery DepartmentCapture all required data in order to ensure all systems are up to date and accurateProcessing of all administration orders and payment schedulesEnsure all documents are completed, signed and approved within the required timeframesReconciliation and balancing of external debt collection controlProcessing of all direct payments and reconciliation of invoicesLiaise with stakeholdersContinuously build and maintain relationships with internal and external stakeholders by acting as a brand ambassador for the GroupAlways ensure that clear and professional communication takes place between all relevant stakeholdersContinuously work towards improving experience and service deliveryReportingMonitor and report on agreed Practitioner reporting standards as per SLAProvide accurate reports in line with the departments requirementsRequirements : Qualifications & AccreditationsGrade 12 / Matric or EquivalentExperience & SkillsMinimum of 1 year experience in EDC managementKnowledge and understanding of the Debt Collectors Act and the NCAEffective communication skills verbal and writtenProven track record in problem solving whilst constructively managing conflict and disputesExcellent telephone etiquetteProven track record in report writing and presentationsMust be computer literate Please apply through this site.
Internet, Word, Excel and PowerPointClear credit and criminal recordAttributes & BehavioursPerformance-driven and results -
orientated with a relentless drive to succeedA strong can-do attitude and an energetic positive approachAttention to detail with a thorough approach to workExcellent listening and interpersonal communication communicate across all levelsTeam player but able to work independentlyInnovative and resilient to changeGood planning and organisational abilityBenefits : Flexible benefits to structure your own packageCreative agile work environmentCafé and lounge areaStaff restaurant with a variety of healthy meal options