Night Auditor
The Grey Hotel
Cape Town, Western Cape
1d ago
source : Best Za Jobs

Description Job Description Night Auditor / Receptionist Job Overview We are looking to hire an experienced Night Auditor to help us keep growing.

If you're hard-working and dedicated, The Grey Hotel is an ideal place to get ahead. Apply today! Responsibilities for Night Auditor Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay Process invoices, check Pro-forma invoices Respond to guest complaints, requests and emergencies Reconcile all accounts in a timely manner Verify that all EOD work has been performed by other departments Schedule guest wake-up calls and reservations for the following day Respond to guest inquiries, concerns and complaints as needed Answer phones and place reservations Your main job it’s to be sure the standards of the hotel are meet.

Rooms cleaning, breakfast quality, service attitude. You need to be professional and think beforehand to sort it out possible situations before those arise Check if petty cash is balancing and slips have been entered into system and into book correctly Make sure breakfast list for the day correct and housekeeping daily list ready for them.

Let them know if we have any early checking or someone changing rooms. Check if all Pro-forma invoices have been paid and have been entered correctly into the Hotelier system as well as filed accordingly to our filing system.

Help with breakfast if needed. Make sure all the rooms charges are done correctly and slips signed. You need to know check in and check out procedures 100% in Hotelier systems as well as paper work related.

Explain properly all the hotel policies when check in (standard breakfast include, first round minibar free, Skybar schedule, reception sides, adapters, checkout times, house rules (not allowed to bring guests and friend on rooms etc) Check if emails have been answered and answered appropriately.

Check reviews and reply to them. Check if trip advisors emails has been sent. Check if all airport transfers have been booked and confirmed.

If yes, if guest has been charged for it in hotelier. Qualifications for Night Auditor Excellent communication and math skills 2+ years' experience in customer service or hospitality Able to learn computer functions and other on-the-job skills Sober Habits Strong eye for details Good problem-solving skills Ability to multitask Solid customer service skills Strong written and verbal communication skills Exceptional customer service skills Interested candidates can send their CV

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