O365 Support Specialist/App Engineer - 6 to 12 month contract
HR Genie
Midrand, South Africa
2h ago
source : Executive Placements

Our Client a Global tech firm is seeking a O365 Support Specialist / App Engineer to join their team in Midrand on a 6 to 12 month contract.

They offer stability, growth, exposure and a great working environment.

As an O365 Support Specialist, you''ll be responsible for providing first-line support to our customers and end-users. You will provide technical assistance on all aspects of Office 365 by responding to user requests, resolving problems, troubleshooting issues, and more.

Requirements

  • Consulting and Analysis : Meet regularly with defined clients and stakeholders to understand and analyze their processes and needs.
  • Determine requirements to present possible solutions or improvements.

  • Client Support : Perform baseline system support, administrative, and maintenance duties for assigned systems. Troubleshoot application and system problems and take corrective actions.
  • Project / Solution Activities : Support goals by participating in project teams. Deliver assigned tasks and action items.
  • Technical Focus : Leverage knowledge of applications / systems and underlying architecture. Maintains awareness of IT process best practices, technology trends, and emerging technologies.
  • Documentation : Determine documentation requirements and produce documentation as required in support of baseline and project activities Perform all other duties as assigned.
  • Interfaces :
  • Heads of IT
  • Infrastructure Service Leads
  • Business Management
  • IT Infrastructure / Subject Matter Experts
  • Qualifications

  • Minimum of five years related experience, experience in a wide range of IT activities (such as network, hardware, software, e-mail system, basics in databases.
  • Required Capabilities (Skills, Experience, Competencies)

    KNOWLEDGE :

  • Advanced level of technical understanding and demonstrated knowledge for their area of responsibility
  • Demonstrated project management and technical design skills
  • Solid understanding of software development life cycle methodology
  • COMPETENCIES :

  • Advanced Microsoft Sharepoint Technologies competency
  • Cloud Technologies advanced competency
  • Data analytics
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