Implementation & Support Coordinator
The Recruiters
Durban, South Africa
13h ago
source : Job Placements

DUTIES AND RESPONSIBILITIES

The candidate will provide both an Implementation and Platform Support Role by :

Ensuring that the client requirement brief is documented correctly

Ensuring that the system is suitable for its intended purposes

Ensuring the quality of the system by supporting system users

Provide customer satisfaction by meeting or exceeding expectations

PRINCIPLE DELIVERABLES

Provide an efficient and professional frontline service to clients

Communicating with the client and the digital team to ensure that the platform / system is running correctly

Applying innovative new ideas, value adding techniques and on-going maintenance of the account thereby encouraging continued business with the clients

Documenting and understanding client requirement briefs and meeting minutes

Conceptualise and document briefs, in an efficient manner to demonstrate a thorough understanding of the customers specifications

To customise solutions to best meet their requirements and those of the enduser

Onboarding of clients on our platforms

Logging and resolving customer issues

Documentation of training guides and other resources

Escalation and reproduction of technical issues to the development team

Maintain documentation and logs for all Change Requests Bug Fixes received from client

Supporting clients and monitoring client adoption and system usage

Maintain effective communication with the project software team

Provide data and reports on the systems (MS SQL and PowerBI)

Align with the clients strategy and determine how the Company can add value to meet the clients needs

Ensure efficient and professional customer service between the client and the Company

Keep abreast of technology trends, to provide innovative advice.

Apply innovative new ideas, value added techniques and ongoing maintenance of the account encouraging continued loyalty of clients

Generate Support reports for clients

GENERAL REQUIREMENTS

3 Year Diploma or Degree in I.T and Software Development

Knowledge of PowerBI

Microsoft Advanced level (Excel & Word) and Office 360

Project Management Systems e.g. : Team Services, Jira Service Desk, Atlassian Jira

Knowledge of system integration

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