Industry Technical Consultant
Ecolab
Johannesburg, Gauteng
9h ago

Job Description

Join Ecolab’s team as a Industry Technical Consultant for Mining in Johannesburg, South Africa and help make the world cleaner, safer and healthier.

We’re growing and need talented people like you to help us continue to protect the world’s most vital resources.

The role of the Mining ITC is to provide sales and service support on a technical advisory level to our Global Sales Force as they work to grow and maintain Nalco’s sales in the mining and mineral processing industries.

In addition to supporting sales growth utilizing existing products and programs, the ITC will also play a major role in the development and implementation of new technologies.

Working closely with Sales, Research, and Product & Industry Marketers, the ITC will also work to create, develop, and evaluate innovative new programs and services that provide sustainable and measureable value to our customers or potential customers.

What’s in it For You :

  • The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments.
  • The ability to make an impact and shape your career with a company that is passionate about growth.
  • The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best.
  • What You Will Do : Sales Support

    Sales Support

  • ITC support in the sales process consists of providing help with the following;
  • Target Account Development
  • Working with the local sales representatives to understand customer operations and where Nalco offerings may offer; a potential TCO advantage versus competitive programs, a performance advantage versus competitive programs, or in the identification and development of solutions to customer needs that are not currently being addressed by either Nalco or the competition.
  • Product selection
  • Based upon the needs as established by the local sales representative, work with the local representative to ensure that the representative is working with the best product / program to meet the performance objectives of the product or program.
  • recognize that there are cases where business criteria may not always facilitate or dictate the utilization of best product or program)

  • Plant Trials
  • The role of the ITC with regard to plant trials is focused around program performance and performance measurement. Prior to and during the trial ITCs should be involved with the local sales representative to establish;
  • Criteria for success (linked to Discovery Agreement)Best practice feeding and dosage controlEstablishing key performance indicators and pertinent operational data requirements (DATA REQUIRED)Test Plan duration, sampling Plant Test Support work with Met and Operations during plant test to ensure that operational adjustments / optimizing are being undertakenData analysis methodology

  • ITCs should be involved with plant trials with all Corporate Accounts or other large or strategic plant evaluations
  • Recommendations, operational modification, or issues that may arise during a plant trial are to be communicated to the local sales representative.
  • The plant trial belongs to the representative(s) and they are ultimately responsible for all aspects of the plant trial.

    Any communications of this nature should be led by the local representative and supported by the ITC if needed. We want our local representatives to be viewed as the expert in our customer’s eyes.

    Service Support

  • Customer audits
  • Establishment and Implementation of Best Practices
  • Assisting in the developing of service tools to help document Nalco service and value addition
  • Taking part in ABR (Annual Business Reviews)
  • Communications Requirement

    ITC’s are required to submit at a minimum an internal trip report for each customer site that has been visited. The trip report should be completed and distributed to the appropriate personnel and posted in the trip report library within (7) days of trip completion.

    Trip reports consist of : Objectives, Results, Conclusions & Recommendations, Action Plans and any other pertinent information.

    Sales Representative Training

    With proper training, our representatives should be capable and are expected to conduct most laboratory product screening methods without ITC help, with the exception of flotation testing.

    As an ITC you will need to become proficient in the following tests methods :

    Settling Rate Tests (cylinder tests) Jar Test (coagulant testing methods) Filtration Testing (vacuum and twin belt press) Scale control product screening (MCAT modified carbonate addition testing, Optimizer) Field Water Tests* (pH, Alkalinity, Total Hardness, Ca Hardness, Conductivity, Sulfates, Iron, Phosphates) *for ITCs in regions where process water scale control markets are served Rheology Field Screening Test w / Marsh Funnel Submission of water and deposit samples to corporate analytical labs in appropriate region.

    While you may not be the person conducting the tests, the ITC should have fundamental knowledge of the methodologies used for :

    Flotation Frother Testing Flotation Collector Testing Rheology Testing w / rheometer

    Innovation

    The ITCs play an important role in the Innovation process by conducting field lab trials and supporting plant evaluations.

    While our sales representatives must lead this process with their customers, the ITC needs to be working in the background to make sure that details of any plant evaluations are being addressed, proper feed systems, proper feed points, process monitoring, data collection, and data evaluation methodology (the technical details of the plant evaluation).

    Digital Support

    Another important area for support for the Mining ITC team is in digital technology development and deployment. Familiarity working with Signal Processing, Data Acquisition and Data Recording platforms within mining sites, including DCS systems like OSISoft Pi and Emerson DeltaV is desirable.

    Also, experience working with a variety of PLC systems like Allen-Bradley, Siemens, etc. An understanding of common protocols and experience integrating third-party equipment into the existing digital infrastructure of mining customers would be beneficial, as well as experiencing leveraging data for maximum value to mining customers.

    Personal Training

    Each ITC is responsible for his / her own technological development and advancement, your value to Nalco and to our sales force increases when you are cross trained.

    Training should not only consist of different application areas but it should also span various mineral industry segments.

    There are some areas where training is mandatory; safety, sales processes (CMV, VSP, CSP etc .) are examples of training that every ITC should complete.

    The safety courses are mandatory and retraining must be completed within the frequencies specified.

    Minimum Qualifications :

  • Bachelor’s degree in engineering (chemical, mechanical, industrial)
  • Minimum 6-8 years of industry or technical experience
  • Strong interpersonal skills; ability to influence / persuade decision makers and motivate team members.
  • Ability to multitask and manage competing priorities
  • Self-driven and results oriented.
  • Excellent skills in MS Office (Excel and PowerPoint)
  • Verbal / written communication skills needed to train / coach others.
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