Field Service Engineer - East London
Beckman Coulter Life Sciences
Johannesburg, South Africa
4h ago

Wondering what’s within Beckman Coulter Life Sciences? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward.

Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates.

Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

We have a vital role : our focus on innovation, reliability and efficiency has led us to become the partner of choice for clinical, research and industrial customers around the globe.

Work Location : East London

BASIC PURPOSE

The position will provide field service and technical support to customers in the diagnostic laboratory environment. This position is responsible for repairing, upgrading, moving and maintaining all analyzers operational in the diagnostic laboratory or research environment.

This is a support function to the company and the levels are maintained 24 hours a day, 7 days a week in line with the service provided by our customers.

Main KPI’s are service effectiveness, administrative compliance and preventative maintenance visit completions.

Responsibilities : Operations Support

Operations Support

To independently service, support and maintain a wide range of medical diagnostic equipment in line with company procedures.

Demonstrate accountability for analysers assigned to as preferred engineer.

Possess sound administrative skills to complete all required tasks within the allocated timeframe.

Adhere to all service department policies and procedures.

Promote the company with customers and play an active role in customer retention initiatives.

Possess a sound analytical and technical ability to assess and deal with difficult analyser problems.

Willingness to be part of an active call roster.

Possess sound communication skills to address issues effectively with internal and external customers.

Determine, recommend and implement solutions to customer software and hardware-related requests.

Schedule own day-to-day activities, ensuring completion of business unit support agreement commitments.

Identify potential service, training and product sales, or future business opportunities, recommending an action plan to the appropriate departments.

Responsible for escalation support to Field Service Supervisors.

Qualification and Education Required :

Bachelor of Technology in Electronics, N6 Electronics, Instrumentation qualification / Bio-medical technologist diploma or an equivalent qualification.

Understanding of computer hardware and composition and be computer literate.

Microsoft office competent.

Knowledge of ISO, Quality Management Systems.

Experience with test equipment such as DVM, Oscilloscopes, pressure meters and laser test equipment.

Technically competent with strong people skills to promote teamwork needed to achieve reliability program objectives; ability to work in team environment.

Be in possession of a valid passport and drivers licenses.

Highly effective teamwork and communication skills : directed at focusing and motivating the teams to success with a demonstrated ability to work with resources.

Effective time management and personal organization.

Must be innovative, customer focused, curious and comfortable with work place complexities.

Preferred Skills :

Knowledge and experience with diagnostic troubleshooting principles will be an advantage.

Knowledge and working experience of interfacing and ICT networking will be an advantage.

Analytical / problem solving skills : able to analyze and understand complex issues and consequently develop plans to capture opportunities, avoid business and customer loses and to visualize customer disengagement trends to escalate to appropriate channels for follow up and resolution.

Flow Aquios FC 500 Cellmek essential

Chemistry DXC essential

AU Immuno DXI and ACCESS essential

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win.

As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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