L&D - Training Manager - English
Isando, South Africa
2d ago


  • Handle every aspect of New Transitions from the Training perspective and leading the team from Knowledge Transfer into Stable Operations
  • Co-ordinate for Infrastructure & Logistics for Training through the Knowledge Transfer
  • Build Pre KT & KT Plans and ensure daily adherence and effectiveness of Training
  • Readiness of new hire class logistics, creation of documentation & use of Learning Tools
  • Timely & effective pre- process & process trainings (internal or client led)
  • Build daily / weekly dashboards on new hire training progress
  • Feedback & mentorship of new hires
  • Ensure 100% adherence to new hire learning paths
  • Ensure 100% adherence to SOPs / Update trackers, Update dissemination for all new and stable processes
  • Deployment of Global L&D Standardized Practices for the scoped population / site
  • Creating & delivering 30-60-90-120 Days L&D Roadmaps basis Training Needs Identification & granting of Licenses To Operate
  • Ensure 100% Coverage for periodic Process Knowledge Trainings, refreshers and conducting Assessments using various modes of testing
  • Enable addressing any knowledge or skill gaps through creating learning forums that deliver relevant trainings
  • Driving Training on Online platforms and adherence to Targets at the account level
  • Setting up and maintaining Hygiene for Training Audits for all Knowledge Management Pillars
  • Conduct error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments
  • Build action plans for people missing SLAs during training and post training completion
  • Lead the Quality metric for the process and accountable for the team of Quality auditors and be responsible for the Quality audit frameworks for the business
  • Daily touch points with process trainers, SME to effectively drive knowledge management and people development practice
  • Lead all the Quality and Improvement in execution projects
  • Be a consultant to the business and advise operational improvement ideas
  • Plan and organize employee domain and development programs and as per the training need identification
  • Align with the employee development initiatives run at the organization level
  • Upskill employees on business domain based on training and development needs assessment
  • Qualifications we seek in you

  • Graduation in any stream except BBA, MBA, B.Tech, M.Tech and Technical Graduation & Law
  • Essential skills :

  • Must have a good years of experience in Training for Transitions / knowledge transfer & BAU training
  • Excellent Interpersonal skills
  • Effective probing skills, Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful data
  • Passionate, committed to learn and make learning impact felt in the business
  • Must have decision-making capability
  • Problem solving skills with customer centric approach
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Good in MS Excel and PowerPoint
  • Ready to work on stretched working hours
  • Ability to independently interact with internal and external customers
  • Excellent people management and customer management skills
  • Effective presentation skills
  • Focus on Customer satisfaction
  • What can we offer?

  • Attractive salary and benefits such as Medical Aid, Retirement and risk benefits
  • Work in a multicultural environment;
  • Various trainings (technical & soft skills);
  • Development opportunities in a growing multinational company;
  • In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.

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