Our client in the banking industry is seeking to employ User Experience Designers for their newly acquired Business banking division in Sandton.
The primary purpose of this position is to apply Client Experience (CX) and User Experience (UX) methodologies to design and develop world-class client experience for the banks digital solutions, platforms, portals and touch points in-line with the Client Experience standards of the bank.
Responsible for gathering, understanding and documenting client requirements and interprets the requirements that are stated and implied.
Collaborates with business stakeholders, product owners and business analysts to workshop ideas, develop concepts and define project goals.
Conducts research using user experience methodologies. Plans, designs and executes user testing, including stakeholder interviews, focus groups, contextual enquiry and usability testing.
This would involve coding. Plays the role of specialist user experience designer within the digital application design and continuous improvement environment, ensuring the user centricity of applications.
Focuses on developing human computer interaction insights through user centric analysis and evaluation techniques. Applies them to usability-based interface design to ensure the provision of the best possible solution to specified business requirements
Key Performance Areas
Research and investigate local and international developments in terms of client experience with a specific focus on digital touch points of businesses, their employees and the broader business ecosystem.
Develop and maintain CX / UX design quality standards that must apply to the banks digital touch points.
Manage and prioritise the backlog for strategic / new functionality that requires prototype development in conjunction with Chief Product Owner (CPO) and Product Owners (PO's).
Support PO's and align with feature teams’ release / sprint plans for relevant business area to company objectives and initiatives.
Support product owners and identify client experience improvement opportunities.
Identify and track benefits in order to maximise business and client value.
Liaise and communicate with all relevant delivery teams and business area stakeholders throughout the agile product development lifecycle.
Review and accept delivered product development increments.
Facilitate implementation of delivered system / process changes, including informing client communication and education elements required to ensure successful implementation.
Analyse and manage digital solutions performance in terms of take-up and usage.
Key Task and Accountabilities
User experience design standards :
Create and maintain user experience and interface design standards.
User experience guidance to the EDC Development Teams :
Guide the EDC Development Teams to ensure the design standards are adhered to.
Assist the Business analysts and business during design workshops.
User experience design standards.
Continuous improvement :
Research user interaction design trends.
Strife to perfect the existing user interfaces by identifying areas of improvement.
On-time delivery :
Assist the EDC Development Teams to ensure they deliver to agreed deadlines (end of development iteration) :
Assist the UX design team in prototyping and validating components during the UX ripening process.
Provide guidance to / refer the EDC Development Teams to adhere to design standards.
Responsible for advocating and implementing current design standards.
Provide daily, weekly and bi-weekly feedback to relevant stakeholders.
Responsible for creating and maintaining design standards.
Min : Grade 12
Diploma in Design
2 3 years’ work experience in UX Design or Front-end development
A relevant business oriented tertiary qualification (i.e. B.Comm, B.Sc / B.Eng. Industrial Engineering, Business Engineering etc.) would be preferred.
Business Analyst (i.e. BA FTI) qualification would be beneficial.
Knowledge of psychology and / or anthropology and / or human-centred design and / or behavioural science as it pertains to CX / UX principles.
Knowledge : Min :
Knowledge of :
Project management principles and methodologies Agile and Lean
Financial services environment
Root cause analysis
Client experience insight
Design principles and standards
Client and system interface (system design)
Documentation standards (Confluence and JIRA)
In-depth knowledge and understanding of :
Industry developments (banking of the future)
The business ecosystem Buyers, Sellers and Suppliers, Business owners / entrepreneurs and their employees
Strong conceptualization ability, strong visual communication ability and drawing skills
Systems thinking and strategic understanding
Persuading and Influencing skills
Critical reasoning / thinking numeric and verbal skills
Strong interpersonal skills and ability to work with as well as relate to people
Communication skills at all levels of the organisation (written & verbal) in English speak clearly and confidently; listens and clarifies;
actively participates in meetings
Facilitation and presentation skills - create effective presentations to articulate concepts and ideas to different audiences
Computer literacy (MS Office - Advanced Word, Excel & Outlook, Visio, InVision, PowerPoint, Teams) and analytics and numeric analytics tools
Planning and organising skills - prioritises and plans work activities and backlogs; sets goals and objectives
Diagnostic, analytical and problem-solving skills
Information integration and report writing skills responsible for collating information for reporting purposes
Creative and innovative
Entrepreneurial and commercially orientated
Confident and enthusiastic self-starter who can take initiative
Ability to work independently as well as part of a team - balances team and individual responsibility; provides and accepts feedback;
contributes to building a positive team; places success of the team above own interests
Ability to cope and adapt to pressure and achieve deliverables timeously
Self-driven, ability to motivate self sets and achieves challenging goals; demonstrates persistence and overcomes obstacles;
measures self against set standard of excellence
Project Management skills
Change Management skills
At least 2 years’ experience in user interface and experience design for web applications and / or mobile devices
A strong focus on interaction design and visual design through prototyping in an agile software development environment
Collaborating on user experience planning with business, business analysts and architects
Assisting with testing to ensure that UX standards are adhered to
Researching interaction design and technology trends
Maintaining user experience and interface standards
Ability to create wireframes as well as visual designs
Experience with user interface design patterns and standards
At least 5 years’ relevant experience in user interface and experience design for web applications and / or mobile devices aimed at small and medium-sized enterprises and / or entrepreneurs
Own reliable transport and valid driver’s licence are pre-requisites.
Be able to travel nationally when required, including visits to branches, Business Centres and clients.
The incumbent may be required to work overtime, weekends and be available on standby when required and be contactable.
Own cellular telephone.
Ability to work in an open-plan environment.
Clear criminal record.
Clear credit record.
In keeping with our client’s employment equity requirements, only South African citizens will be considered.
Please include your current salary and salary expectations.