IT Field Engineer (Networking/ Hosted)
Hill Appointments
East Rand, Gauteng, ZA
5d ago
source : Careers24

Carry out daily system checks Logging and managing calls on ticketing system To provide 2nd line technical support; Answering support queries via phone Taking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be pro-active when dealing with user issues Troubleshooting system and network problems and diagnosing and resolving hardware or software issues Setting up new user accounts and profiles and dealing with password issues To escalate more complex calls to a more senior IT Support member Maintain a log of any software or hardware problems detected Support users in the use of computer equipment by providing necessary training and advice Installing and configuring computer hardware, operating systems and applications Monitoring and maintaining computer systems and networks Assist with in-house system backups Maintain ISO compliancy.

N + networking diploma, minimum of 3 years practical experience in IT A+ Hardware / Software certification desirable Previous Helpdesk (Telephone) support experience will be beneficial Exchange Server Administration will be an advantage TCP / ICP (Networking) and 802.

11 (wireless) experience Office 365 experience SQL experience SPECIFIC JOB SKILLS REQUIRED : Own vehicle with current drivers license Excellent telephone manners Strong working knowledge of Microsoft based operating systems with emphasis on Windows 7, Windows 8, Windows 10, Server 2003, Server 2008, Server 2012 Basic understanding of ERP systems will be an advantage

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