Description The responsibilities include answering a multi-line switchboard within the prescribed turn-around time and transferring the calls as accurately and efficiently as possible.
General office administration will form part of the Receptionist day to day tasks. Requirements : Matric plus post Matric Qualification Computer literate Microsoft Word, Excel, and Outlook.
Telephone Etiquette and / or Customer Service related training Effective Communication skills (Email and Telephonic Etiquette) Ability to effectively handle an irate caller Solution based thinking High levels customer service orientation Logical thinking with good ability to work through noise Ability to perform without or with limited supervision Ability to use own initiative when dealing with out of the ordinary’ scenarios Ability to be flexible and adaptable to change High levels of self-perception (confidence, self-empowerment, optimism, self-respect).
Must have a neat and professional appearance. Effective Time management skills. Punctuality is crucial. Demonstrate high levels of accountability Ability to build value adding interpersonal relationships with colleagues, managers and brokers Ability to work well within a team.
Number of vacancies : 50 Requirements Minumun level of education : Grade 12 / N4 (Matric)Availability for travel : NoAvailability for change of residence : No