Customer Service/Inside Sales Representative
MPC Recruitment
Durban, Kwazulu-Natal
4d ago
source : Best Za Jobs

Job Description : Our client, a leading global provider of transportation services within the shipping industry, seeks to appoint a dynamic Customer Service / Inside Sales Representative to join their team based in Umhlanga.

The successful incumbent will be incredibly team-oriented, and always maintain a high-bar for excellence. Job Duties Ensure accurate and complete quality of document data for the performed activities Complete understanding of the Import / Export / Transhipment procedures, documentation etc.

Keep close communication with the customer service team in the sales office Report on customer service targets and procedures, and ensure irregularities are observed and acted upon Make sure that all activities are executed in a timely manner Report on opportunities for operational efficiencies within organisation, system, and process Report customer issues and adhere to customer service KPIs Job Requirements Minimum 3 years work experience from a call centre or customer service environment within a carrier, forwarder, or logistics supply chain environment Experience in dealing with Local stakeholders, entities and Customs and Excise Knowledge of shipping and various cargo types Proficient in Microsoft Office applications Customer and market orientation, good understanding of business drivers Analytical, solution oriented, and with high level of integrity Excellent communication skills in an international environment Experience using Sales Force Interested candidates can send their CV

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