Customer Service Representative
Diversey,Inc.
Wadeville,South Africa
2d ago

Whatever your interests, whatever your talents, at Diversey there's a special career that's right for you. One that meets your goals and the company's objectives.

  • Responsible for acting as a liaison between existing & potential customers and the company.
  • Assist with complaints, order processing, billing and other order related queries.
  • Reliable and driven, with strong time management and prioritization abilities.
  • To meet corporate standards in all interaction with internal and external customers
  • To support and promote the vision and mission of the company
  • KEY DUTIES

  • Display a professional telephone and Etiquette.
  • Complete adherence to ISO procedures at all times.
  • Regular customer contacts to maintain a good relationship and maintain best Customer Service practices.
  • Follow communication procedures, guidelines and policies.
  • Meet set deadlines & timeous task completion.
  • Investigation and logging of all customer complaints on CRM tool, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions

  • Escalation of problems to the Customer Service Lead or Manager.
  • To ensure daily, weekly and monthly reports are compiled and submitted timeously
  • To ensure that all individual and departmental targets are consistently achieved
  • To ensure courteous accurate and professional interaction with clients at all times
  • To participate in various ad hoc projects within the Customer Service department
  • PREFFERED REQUIREMENTS

  • Grade 12 or equivalent Business Management diploma
  • Recommend 3-4 years Customer Service Experience
  • Capable of working in a dynamic team environment
  • Fluent in English with strong written and verbal communication skills
  • Work within established procedures with a moderate level of supervision with an ability to make sound decision by assessing each situation using standard procedures.
  • Identifies problems and relevant issues in straightforward situation
  • Basic computer skills with accurate keyboarding skills, experience in using MS Word, Excel, Internet application including email, SAP preferred.
  • Has developed specialized skills or is multi-skilled in own work area.
  • PROFILE REQUIREMENT

  • Excellent customer service skills
  • Ability to work under pressure, must exhibit good time management skills
  • Accuracy and attention to detail
  • Energetic and enthusiastic
  • Absolute discretion and observance of confidentiality requirements
  • Must demonstrate an acute sense of urgency and commitment.
  • Target drivenResponsible for acting as a liaison between existing & potential customers and the company.Assist with complaints, order processing, billing and other order related queries.
  • Reliable and driven, with strong time management and prioritization abilities.To meet corporate standards in all interaction with internal and external customersTo support and promote the vision and mission of the company

    KEY DUTIES

  • Display a professional telephone and Etiquette.
  • Complete adherence to ISO procedures at all times.
  • Regular customer contacts to maintain a good relationship and maintain best Customer Service practices.
  • Follow communication procedures, guidelines and policies.
  • Meet set deadlines & timeous task completion.
  • Investigation and logging of all customer complaints on CRM tool, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions

  • Escalation of problems to the Customer Service Lead or Manager.
  • To ensure daily, weekly and monthly reports are compiled and submitted timeously
  • To ensure that all individual and departmental targets are consistently achieved
  • To ensure courteous accurate and professional interaction with clients at all times
  • To participate in various ad hoc projects within the Customer Service department
  • PREFFERED REQUIREMENTS

  • Grade 12 or equivalent Business Management diploma
  • Recommend 3-4 years Customer Service Experience
  • Capable of working in a dynamic team environment
  • Fluent in English with strong written and verbal communication skills
  • Work within established procedures with a moderate level of supervision with an ability to make sound decision by assessing each situation using standard procedures.
  • Identifies problems and relevant issues in straightforward situation
  • Basic computer skills with accurate keyboarding skills, experience in using MS Word, Excel, Internet application including email, SAP preferred.
  • Has developed specialized skills or is multi-skilled in own work area.
  • PROFILE REQUIREMENT

  • Excellent customer service skills
  • Ability to work under pressure, must exhibit good time management skills
  • Accuracy and attention to detail
  • Energetic and enthusiastic
  • Absolute discretion and observance of confidentiality requirements
  • Must demonstrate an acute sense of urgency and commitment.
  • Target driven
  • Once part of the team, you'll have the opportunities to further yourself each and every day. From career discussions with supervisors and experienced professionals, to global, world-

    class training and development seminars, a career at Diversey is all about reaching the goals you have today, while setting new ones for tomorrow.

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