Boutique Hotel Gm (French And English Language Fluency)
Professional Career Services
Johannesburg, Gauteng
1d ago
source : findojobs-za

Employer Description Boutique hotel situated in one of Librevilles most exclusive suburbs (Gabon). The recently refurbished hotel boasts 24 rooms, including some very exclusive suites, a fine dining restaurant, a pool restaurant / bar anda large deck on the beach front.

A conference facility can cater for sit down functions of up to guests.The hotel caters for a large audience, but it is also an important transit facility for our guests who are on tour toour Safari Lodges.

Job Description A luxury Hospitality Brand in Gabon is looking to employ a dynamic and energetic General Manager fortheir upmarket Boutique Hotel in Libreville, Gabon.

Objectives : To oversee all aspects of the operation of the Hotel to secure the maximum in revenues and guest satisfactionwhile placing the Hotel in a recognizable position in the marketplace.

This is to be accomplished throughtraining, yield management and the implementation of service standards with constant communication andfeedback to the Group Operations Manager and CEO.

Report to : Director of OperationsMain duties / Responsibilities : To ensure that the Hotel is maintained to the highest standards and to implement an efficientpreventative maintenance program while maximizing room availability.

Ensure that the property management system is maintained and up to date. Practice continued cost control through adherence to agreed budgets.

To ensure that the Management Team have set targets regarding Sales, Gross Profit, Wastage etc. To ensure that the Management Team is trained and motivated appropriately to achieve the highest standards of the property.

Develop standards based on occupancy to control costs to coincide with revenues in accordance with the budget. Oversee and control all stocktaking.

Assets, consumables). Personally greet and interact with as many customers as possible with concept of creating a personalized environment within the Hotel.

Resolve all guest complaints personally and in absence follow up by telephone or post to ensure guest satisfaction. To develop and maintain a culture of top class customer care standards.

To ensure a good working relationship with all employees, employee of the sister companies and thelocal community. Hold regular communications meetings with all employees and the Management team.

To develop all employees through to use of appraisals, training and development in consultation with the groups Human Resources Manager.

To achieve all targets as agreed with the Group Operations Manager and CEO. Develop a proactive Yield Management program to include ninety-day forecasting identifying strong and weak periods in order to maximize average rate resulting in increased revenues.

Create an aggressive Marketing Plan to increase the market share through outside sales. Identify ideal clientele and develop a strategy to build relationships with their source.

Provide accurate reporting to enhance the sales and marketing plan to identify sources of businessand geographical location of clients to assist in directing marketing resources.

Present month end reports at monthly Management meeting to include accurate financial statements, guest comment surveys and marketing activity reports.

To ensure the hotel fully complies with all relevant Government and Local Authority Legislation relevant to the operation of the hotel as a business and employer.

Carry out other duties as assigned to you from time to time by the Group Operations Manager.Starting Date : July 1, Qualifications Hospitality qualification from a reputable tertiary institution.

Skills Fluent in French and English. (Non Negotiable) Minimum 10 years working experience in an upmarket full-service hotel property of which at least 3 years as General Manager or deputy general manager.

Strong Front Office and Rooms background with a good knowledge of property management systems in general. Totally hands-on.

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