in translating the BU strategy and business plans into IM portfolio. Ensure alignment between the IM portfolio (Customer demand) and the BU, IM IT and OT strategy.
Ensure smooth integration of all IT and OT operational service provision so that there is no avoidance of service delivery responsibility by any service provider within the BU.
Manage inter-dependencies and multiple vendor relationships in terms of service performance across the BU. Develop vendor relationships to ensure seamless end-
to-end service delivery. Risk management in own operational environment. Ensure adherence to governance frameworks, policies and procedures by all parties.
Job Outputs : IM Leadership at Business Unit level. Strategic business partner at BU level. Ensure alignment between the IM department strategy and the BU strategy.
Incorporate the BU strategy and business plan as well as the IM IT & OT strategy. Ensuring that all requested ICT services have been mandated via the appropriate business unit structures.
Establishing appropriate service level commitments between IM and the business unit and managing the provision of the service along with the mandated service providers.
Leading change in the business unit by providing professional advice on technology trend opportunities for improved technology utilisation, business opportunity identification and business strategy and planning inputs.
Life Cycle Management planning and execution for both IT infrastructure and applications. Management of the overall application and infrastructure change control process.
Ensure compliance to company’s architecture frameworks. Value identification through process metrics and application optimization and utilization.
Customer relationship management. Manage stakeholders by co-coordinating service level escalations. Create visibility and communicate services provided to the customer.
Negotiate and implement activities required to fulfil and service all customer arrangements. Manage business unit and corporate office management customer expectations on a daily basis, advocate on behalf of the service organisation, and communicate to functional teams.
Monitor SLA’s with clients and service functions to ensure compliance and satisfaction. Manages the gathering of formal and informal customer feedback.
Manage stakeholder’s expectations from a customer and IM perspective. Provide relevant communication to the respective stakeholders.
Investigate and identify business needs and information gaps, and implement optimisation opportunities. Align new requirements and / or opportunities to the BU / Regional strategic intent.
Prioritise demand with stakeholders based on budget and resource constraints. Quantify and review customer capital budget provision and obtain principle approval from stakeholders.
Provide leadership and direction in development and motivation of internal and contracted employees. Ensure talent management supports the achievement of employment equity and diversity targets.
Establish and maintain customer focused culture within the IM department. Promote teamwork, provide support and manage performance.
Prepare and manage the IM operational budget per BU aligned to cost targets. Effectively manage resources and assets. Focus on improvement for potential cost reduction.
Identify and resolve stakeholder issues. Maintain and ensure a healthy environment, safe operations and practices. Ensure compliance with all relevant SHEQ policies, procedures and set standards.
Encourage a culture that focuses on safety and health. Liaise with Business Solution Provisioning and Principle architects to identify optimization opportunities.
Develop a prioritised 3 5 years systems roadmap / staircase in support of the BU / Area strategy and aligned to the IT and OT strategies.
Experience : Experience in ICT service or operations management 5 8 years (Essential / Minimum) Qualifications : Relevant ICT degree (BSc Computer systems, BSC Computer Science, B.
Com Informatics, etc.) (Essential / Minimum) Certificate in First Line Management (Essential / Minimum) Requirements : Certificate of fitness (Essential / Minimum) R Negotiable -