Systems Specialist Infrastructure
iOCO
Randburg
5d ago

The Role

We are recruiting a Systems Specialist Infrastructure to join our team in Randburg, Gauteng.

Role Objective :

Configuring and managing servers of mainly MS operating systems, configuring, and managing servers of different Hyper-Visors, manage and support of AD and Exchange

Skills and Experience

Essential Qualifications :

  • A+, N+
  • ITIL Foundation V3 / 4
  • Preferred Qualifications :

  • HyperV / VMWare certifications
  • Cloud technology certifications
  • Technical IT Qualification
  • Experience required :

  • 8+ Years OS and VMWare / HyperV experience
  • 3+ Years AD and Exchange experience
  • 8+ Years IT Experience
  • Key Accountabilities

    Duties / Responsibilities :

  • Ensure all systems are online, accessible and operating under correct load parameters defined by the client and operational team.
  • Complete and distribute Daily Check report across all supported environments.
  • Ensure all escalations are actioned and production is returned to a normal state within the SLA time frame.
  • Limit the number of recurring / reopened calls to ensure that the user is satisfied with the service provision.
  • Monitoring and responding to alerts generated by the monitoring systems.
  • Managing & remediation of calls within client defined SLA.
  • Ensure that no calls are over 10 working Days. Ensure that all calls over 10 working days are escalated to ensure closure.
  • All calls to be regularly updated correctly with relevant details.

  • Ensure that all deadlines are met in accordance with deadlines set.
  • Adhere to both the Change Management Process and Incident Management Process.
  • Provide input into the SLA documentation monthly
  • Assist in troubleshooting all the supported tooling software technologies.
  • Conduct comparison checks to ensure hyper-visor software version compliance in environments.
  • Conduct research on emerging products, services, protocols, and standards in supported operating systems.
  • Assessing client’s infrastructure and applications against standards and best practice methods.
  • Performing the addition and removal of virtual machines in accordance with instructions given.
  • Configuring and managing user profile services / access roles on the hyper-visor.
  • Ensuring capacity management is adhered to for VM / Physical capacity.
  • Ensure security hardening policies are applied and updated as per the security policies of the client.
  • Ensure patch compliance levels are adhered to and assisting with troubleshooting of patch failures.
  • Assist in planning new deployments of hyper-visor systems in a client’s environment by ensure the correct specifications and recommendations for the solution is provided
  • Audit a client environment to ensure that it continuously meets standards and best practices
  • Planning and deploying MS Active directory with MS exchange and upgrading from previous versions as well as Office 365 mail configurations
  • Experience with managing HP storage will be advantageous
  • Work environment :
  • Onsite
  • Physical demands :

  • Normal physical demands can be expected of the job, including bending, sitting, lifting
  • Travel :
  • Own Vehicle
  • Own Vehicle
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