Senior It Service Desk Technician Mr Price Group
Mr. Price Group
Gauteng, South Africa
1d ago
source : findojobs-za
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  • Are you that go to some one in your team that handles all the technical escalations and vendors?Have you worked in a retail IT environment and are passionate about giving the best possible support?

    We have just the role for you! You have an IT qualification (or are currently completing your qualification part time)You have worked in an IT support role for at least 3 years and have knowledge of retail or store environmentsYou have previous leadership experience (This would be a huge plus)Your communication and conflict resolution skills are top notch Responsible for resolving calls relating to (but not exclusive to) Connectivity Support, Software Support, Mobile and Ecommerce Support, Peripherals Support, PC Support.

    Escalate calls to internal IT teams or vendors; working with vendors technicians to resolve calls.Attempt to get to the root cause of a repetitive problem and escalate repetitive trends to leadership teams.

    Accept incidents and communicate updates in order to solve user problems.Attending meetings with vendors, assist in holding vendors accountable to SLA, key metrics.

    Provide on-the-job upskilling of service desk technicians in order to share knowledge and cross-skill within the Service Desk team.

    Please note : All applicants must be fully vaccinated against Covid-19 in line with the Mr Price Group company policy.

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