Sales Administrator
Tower Group
Johannesburg, South Africa
14h ago
source : Job Placements

Our Client based in Kempton Park is looking for a Sales Administrator to provide an efficient sales coordination service to Production, Sales and directly to the Client

Requirements : Grade 12 Certificate

Grade 12 Certificate

At least 5 years administration experience in sales administration

3-5 Years experience within a Manufacturing, Engineering or Mining environment

Job Description : Customer Liaison :

Customer Liaison :

All queries / complaints are handled to customer satisfaction

Orders, contracts and confirmations of delivery dates is confirmed and compared with the original quotation, and customer is communicated with accordingly

External and internal customer orders and queries are managed to ensure that expediting is in accordance with set standards

Import permits are expedited and obtained from the customer when necessary

Order acknowledgement within delivery date

Daily communication with customers on the progress of their orders

Job Costing :

New jobs are created as and when required

Release reports are run before closure and distributed to Manager with relevant comment for action

All invoices are received and process followed to ensure successful close of specific job

Orders on JDE are expedited to ensure delivery deadlines

Correct drawings are provided to supplier when required

Supplier liaison as and when required

General Administration :

Open Order report is completed and sent to the direct report as per set deadlines

Logging and investigation of incidents, compliments, innovations and response provided within requested period

All Customer Complaints as well as progress on resolution of those are communicated to the Manager as well as the relevant Sales Person

Commercial queries are dealt with as required

All information pertaining to the RFQ, the Quote, related documents (Technical spec sheets, drawings and part lists) and the order is captured as soon as received and sent to customer within the set time frames

Upfront invoicing and pro-forma invoicing is completed in time

Credit notes are processed as required

Contracts and fixed price agreements are loaded on JDE and renewed prior to expiry

Order Coordination :

All paperwork is completed accurately and approval is received

Order intake process, as defined by the company, is followed

All orders from the client are sent to the relevant department on the same day along with the original quotation

Critical orders and handled urgently by following the correct channels within the Division

All order delays are investigated and communicated to the customer as soon as they are raised (LDN and LO)

Urgent and breakdown orders are processed and expedited

Invoice targets (weekly) are coordinated with planners

AM, AP and C1 release reporting and coordinating

Order amendments and change of orders are facilitated

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