Desk Administrator
NamStaff
Johannesburg, Gauteng, ZA
1d ago
source : Work-Force
  • Positive attitude required with excellent telephone etiquette
  • Team player with good work ethic and attendance record
  • Self-driven Get the job done
  • Strong event management abilities with customer focused
  • Requires to perform daily application availability checks and event monitoring tasks
  • Strong sense of responsibility in taking ownership of problems and seeing them through till completion.
  • Work under strict Service Level Agreements and meeting targets
  • Excellent customer satisfaction, interaction and engagement
  • Provide proactive system monitoring
  • To Engage with service providers for follow ups and feedback on technical queries to ensure efficient and quick turnaround times on tickets logged
  • Excellent writing skill.
  • Qualifications and Requirements :

  • Matric
  • A, N+ and any other Technical Certificate.
  • ITIL Foundation
  • Service Desk experience
  • Call Centre experience
  • Experience Required :

  • Service Desk Experience
  • Call Centre Experience
  • Event Management Experience
  • Multi-tasking skills
  • Telecommunication experience
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form