Desk Administrator
Johannesburg, Gauteng, ZA
1d ago
source : Work-Force
  • Positive attitude required with excellent telephone etiquette
  • Team player with good work ethic and attendance record
  • Self-driven Get the job done
  • Strong event management abilities with customer focused
  • Requires to perform daily application availability checks and event monitoring tasks
  • Strong sense of responsibility in taking ownership of problems and seeing them through till completion.
  • Work under strict Service Level Agreements and meeting targets
  • Excellent customer satisfaction, interaction and engagement
  • Provide proactive system monitoring
  • To Engage with service providers for follow ups and feedback on technical queries to ensure efficient and quick turnaround times on tickets logged
  • Excellent writing skill.
  • Qualifications and Requirements :

  • Matric
  • A, N+ and any other Technical Certificate.
  • ITIL Foundation
  • Service Desk experience
  • Call Centre experience
  • Experience Required :

  • Service Desk Experience
  • Call Centre Experience
  • Event Management Experience
  • Multi-tasking skills
  • Telecommunication experience
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