FC04982A- IT Document- and Output Management Operations Analyst (Contract) Rosslyn
iSanqa Resourcing
Rosslyn, Pretoria, South Africa
22h ago
source : Job2Recruit

FC04982A- IT Document- and Output Management Operations Analyst (Contract) Rosslyn

  • Our client requires the services of an IT Document- and Output Management Operations Analyst.;
  • POSITION : Contract role until March 2021.;
  • COMMENCEMENT : As soon as possible.;
  • REQUIREMENTS : ;
  • 5+ years working experience in IT Operations;
  • Required : Experience in IT Infrastructure Management and / or Operations / 2nd Level Support;
  • Optional : Experience with Documentum and / or StreamServe;
  • and / or VPS Operations Support, Maintenance, Administration, Development.;
  • Level 2 Skilled Advanced;
  • Matric + Qualification : Degree / Diploma in Information Technology or alternatively a qualification related to hardware configuration and technical support;
  • South African citizens only

  • RESPONSIBILITIES : ;
  • 24 / 7 infrastructure operations support, 2nd Level support;
  • Ticket creation and resolving requests for incident management, change management and ITIL support processes at Enterprise level;
  • Support of enterprise document- and output management system.;
  • Operators work various 24 / 7 shifts but primarily from 06 : 00 to 18 : 00 or 18 : 00 to 06 : 00 including weekends and vacation days.;
  • Ticket creation, co-ordination and communication with service groups responsible for failures affecting Document- and Output Management Infrastructure daily operations.;
  • Adhere to set SLAs for service delivery of Operational pre- requisites.;
  • Maintain Document- and Output Management landscape to required supportable Software version levels.;
  • Provide Document- and Output Management Operations Monitoring, support to ensure operational uptime for all business applications across multiple countries.
  • Germany, South Africa, China, America, etc.).;
  • TECHNICAL / FUNCTIONAL SKILLS : ;
  • Documentum and / or StreamServe / Exstream and / or VPS Operations Management;
  • Documentum Administration (xPlore, CTS, TCS, DFC, JMS, CS4SAP) and Maintenance (patching and upgrades);
  • Support Documentum applications (custom applications , Webtop, WKD, DFC, REST, BOF, DAR / WAR Deployments) and deployments;
  • Operation Tools : SC-Venus, CMDB;
  • Monitoring tools : Systems Management Portal (NAGIOS);
  • Extensive knowledge of ITSM BMC Remedy Ticketing tool;
  • Server technologies (Linux, Windows), Server administration, vitualization and cloud, LSSP;
  • Database technologies experience : Oracle / Postgres, SQL & DQL;
  • Storage technologies experience : NAS / SAN / Archive(GS3);
  • Unix / Linux.

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