Advanced Technical Support Consultant
Johannesburg, Gauteng, ZA
4d ago

For further information please contact carole or call 074 839 8100

Reporting to the Head of Customer Care

Delivering an exceptional customer service across all customer channels

Strive to resolve 90% of customer queries and complaints at first point of contact.

Engage customers in an empathetic and confident manner to drive customer loyalty and retention

Resolving Technical queries and complaints remotely by identifying and troubleshooting issues first time around

Outage Notifications and management

Continuously improve your ability to serve our customers in a dynamic and ever-changing environment through the learning initiatives provided and through self-learning

Adhere to company processes, procedures, and codes of conduct

Working Conditions

  • 24 / 7 / 365 business operating times
  • As per shift Roster.
  • 6 days per week shift work is required.
  • Must be willing to work on public holidays and weekends.
  • Required to work overtime as per business requirement
  • Knowledge, qualifications and experience

  • A+ and / or N+ qualification, or studying towards a technical qualification, is mandatory.
  • Minimum 4 years customer care experience in a technical environment.
  • Multi-lingual.
  • Computer literate, intermediate proficient in Microsoft office.
  • Wired into the Digital world
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