Sr Associate - Ops - South Africa
WNS Global Services
Centurion, GP, ZA
3d ago

Key Responsibilities

  • Provide a reliable and trustworthy customer service
  • Identify and understand customer needs to consistently provide a high quality service.
  • Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
  • Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
  • Provide accurate information on products and services to clients to ensure consistency across the organisation.
  • Operate customer related information systems to maintain and secure records.
  • Contribute to the success of the team and the business by achieving personal targets.
  • Adhere to the company and department standards, policies and procedures.
  • Qualifications and Experience

  • Minimum requirement of at least Grade 12
  • Maths and / or Maths literacy is advantageous
  • Customer service experience
  • Required Skills :

  • Computer literacy (Essential).
  • Proficient in MS Word, Email and good typing speed (Essential).
  • Neutral accent with excellent verbal and written English communication skills (Essential)
  • Competencies :

  • Customer orientation
  • Results Driven
  • Quality focus
  • Ability to work under pressure
  • Ability to adapt to constant changes
  • Ability to work in teams
  • Conflict resolution
  • Key requirements :

  • Matric / Grade 12;
  • Videos To Watch

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