Service Delivery Agent

Outsurance

Cape Town, Western Cape, ZA

3d ago

source : Latest Jobs

Responsibilities

Prioritise and manage customer expectations across a variety of communication channels.

Accurately and efficiently respond to incoming queries about Sanlam Indie products via phone, live chat and email.

Ensure the queue and response time on queries are being continually driven down while also maintaining a quality customer experience and striving for first time quality resolutions for customers.

Provide world class service to all Indie customers and distribution partners, both pre-sale and post-sale.

Accurately capture instructions received into our internal workflow and policy administration system.

Constantly seek to discover customer needs and deliver solutions to drive process improvement by working with our Product and Design team.

We'd love to meet you if you have / are :

Grade 12 Certificate

1-2 years frontline customer service experience

You have access to a reliable and stable broadband internet connection at your place of residence

Ability to work shifts (if required and with reasonable notice)

Strong planning and organisational skills to balance and prioritise workload

Excellent and clear written and verbal communication skills (Bonus if you can speak an African language)

Results-oriented with the ability to multi-task effectively

Team player capable of working cross-functionally

Willingness to extend yourself and assist other team members

Natural ability to empathise, listen attentively and understand complex situations

You’re comfortable with using technology, learning how to use new apps, software and tools is something you enjoy

Previous leadership experience (not essential but is plus)

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