Service Delivery Agent
Outsurance
Cape Town, Western Cape, ZA
3d ago
source : Latest Jobs

Responsibilities

  • Prioritise and manage customer expectations across a variety of communication channels.
  • Accurately and efficiently respond to incoming queries about Sanlam Indie products via phone, live chat and email.
  • Ensure the queue and response time on queries are being continually driven down while also maintaining a quality customer experience and striving for first time quality resolutions for customers.
  • Provide world class service to all Indie customers and distribution partners, both pre-sale and post-sale.
  • Accurately capture instructions received into our internal workflow and policy administration system.
  • Constantly seek to discover customer needs and deliver solutions to drive process improvement by working with our Product and Design team.
  • We'd love to meet you if you have / are :

  • Grade 12 Certificate
  • 1-2 years frontline customer service experience
  • You have access to a reliable and stable broadband internet connection at your place of residence
  • Ability to work shifts (if required and with reasonable notice)
  • Strong planning and organisational skills to balance and prioritise workload
  • Excellent and clear written and verbal communication skills (Bonus if you can speak an African language)
  • Results-oriented with the ability to multi-task effectively
  • Team player capable of working cross-functionally
  • Willingness to extend yourself and assist other team members
  • Natural ability to empathise, listen attentively and understand complex situations
  • You’re comfortable with using technology, learning how to use new apps, software and tools is something you enjoy
  • Previous leadership experience (not essential but is plus)
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