Success Manager
SAPRO
All, South Africa
2d ago

The Success Manager role exists to create career enhancing experiences for consultants by fostering an engaging

and inspiring culture that represents SAPRO's values and mission. As a part of this, the Success Manager will coach

and develop accounting, audit, and tax consultants to reach their highest level of potential and performance. This

includes reviewing performance metrics and behaviors, identifying strengths and opportunities, and offering

resources to increase effective performance. This is a hands-on leadership position requiring a self-driven,

empathetic leader who is comfortable and available to work across multiple international time zones.

Responsibilities :

Create a vision and plan for executing an exceptional candidate experience.

Provide individualized feedback to consultants to ensure their operational and leadership success.

Host virtual peer and individualized coaching sessions for your assigned consultant group.

Create an open and transparent environment where consultants feel comfortable to share and accept

feedback.

Create action plans to address opportunities for performance to improve and ensure consultants make

required improvements.

Act as a representative of SAPRO by maintaining positive and professional working relationships with both

consultants and host companies.

Requirements :

Bachelor of Commerce, BA / BS in Human Resources, Business, Psychology, or related field

CA(SA) field with prior international secondment experience preferred

Coaching and career development experience preferred

Experience creating exceptional Consultant experiences from initial interactions

Established history of delivering high quality results, personally and through a team

Page 2

Adept user of Google Suite; Strong MS Office skills including Word, Excel, PowerPoint, and Outlook

Ability to work with limited supervision in a fast-paced, dynamic environment

A sense of ownership and pride in your performance and its impact on the company's success

Personal Characteristics

Personable, relatable, empathetic but also upfront and transparent with constructive feedback

Self-aware leader with strong business acumen and sound judgement

Self-motivated with the ability to prioritize work while multi-tasking in a fast-paced, dynamic environment

Passionate problem-solver; sees challenges as an opportunity

Innovative thinker, who uses data to inform action

Customer service / Consultant experience orientation

Strong written and verbal communication skills

Ability to think critically, creatively, and strategically

Meticulous attention to detail and strong organizational skills

Flexible, high energy, and a positive attitude

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