Account Manager
Sage GmbH
South Africa, Johannesburg
13d ago

Job Description

Sage SMB Division is seeking an Accounts Manager to manage the commercial relationship with existing large and multi-national blue chip clients & Business Partners.

Proactively contacting clients to maintain a consistent high level of service delivery, whilst identifying further new business opportunities.

Meeting with clients & BP’s face to face or via webinar technologies to provide, educate and promote the business through sufficient communication, relationships, business analysis audits finding and other account analysis.

Maintaining and growing the revenue and gross profit of each account ensuring they remain profitable in line with annual targets, exhausting all cross sell campaigns and additional revenue streams opportunities.

Key Responsibilities

  • Monitoring the day to day commercial performance of each account within a portfolio.
  • Regularly liaising with existing clients to identify new business opportunities.
  • Identifying new waste stream solutions to offer clients to extend our existing services.
  • Progressively manage an opportunity pipeline, closing all possible opportunities to achieve
  • a Gross Profit result in line with quarterly targets.

  • Ensuring all clients understand the services on offer from Sage Pastel and other group
  • companies.

  • Upkeep of electronic records using marketing, sales and training based technologies (CRM).
  • High level project management of all new contracts and services to the prescribed clients.
  • With the assistance of the Key Accounts manager provide industry leading
  • Audit finding reports to clients via email or the online portals.

  • Provide detailed information and reports to the directors of the company as and when
  • required.

  • Carry out analysis and produce reports on a monthly and as and when required basis.
  • Daily liaison with other members of the team to provide information and ensure that
  • Customers receive excellent customer service and suppliers provide consistent services.

  • Managing a range of customer projects at any one time.
  • Advising on changes and trends in the marketplace and the activities of competitors.
  • Assisting the Marketing Executive with content of company literature and out-going
  • Correspondence collecting and signing up new case study clients.

  • To undertake tasks and projects as agreed that are within jobholders experience, skills
  • and capabilities.

  • Be a self-starter and independent thinker with the aptitude to work
  • Excellent time management and follow-up skills
  • Ability to work independently in dynamic and fast-paced environment
  • Team player with the ability to share knowledge
  • External

    Customers, Potential Customers & Business Partners

    Internal

    All staff employed by Sage Pastel, Sage Group of companies, Departmental heads and Directors.

    Focus

  • Effective business relationships
  • Ensuring all transactions are profitable and meet
  • the Gross Profit targets required by the company.

  • To achieve business Goals.
  • Performance Indicators

  • Increasing trading and retaining current trading levels with existing customers & business partners.
  • Accurate record keeping.
  • Successful liaison with both customers and suppliers.
  • Successful management of multiple projects.
  • Matric
  • Degree in Business Analysis
  • MCSE
  • B-COM Business Development
  • Desirable

  • It is essential that the jobholder is in possession of a current driving licence, and own car.
  • Cellular telephone
  • Able to travel in Africa
  • Valid Passport
  • Pastel Evolution PECI qualified will be an advantage.
  • Solid experience in and strong knowledge of business and business processes and the application of software within this.
  • 3 5 years of proven and consistent success in selling enterprise software solutions and services in the mid-market segment.
  • Skills

  • Experience of multiple project management
  • Excellent communication skills
  • Display commercial acumen
  • Good negotiation skills
  • Ability to work alone and in a team
  • Able to plan and prioritise as required
  • Sound understanding of the commercial processes
  • IT Literate
  • Management skills
  • Experience

  • To have experience of successful liaisons with both customers and suppliers
  • Evidence of achievement within a commercial environment
  • Results orientated
  • Financial awareness
  • Proven track record in project management and client growth
  • Apply
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