Information Technology Operations Manager
Prodigy Finance Limited
Cape Town
4d ago

Prodigy Finance Menu

Information Technology Operations Manager

Prodigy Finance - who we are

Prodigy Finance is a platform that enables financing for international postgraduate students at the world’s best universities, whilst delivering competitive financial and social returns to alumni, institutional and private investors.

This borderless and innovative model enables education loan financing to students from across the globe, whilst using predicted post-

degree affordability rather than present-day salary. Since 2007, Prodigy Finance has extended over US$500 million through the platform to fund over 12,000 students from over 120 countries.

Our team of over 150 (and growing) is already truly global. Our head office is in London with much of the team being based in beautiful Cape Town.

We also have an office in New York plus team members based across Europe and Asia.

We are funded by some of the best, pre-eminent institutions in the world including Index Ventures, Balderton Capital, AlphaCode, Credit Suisse and Deutsche Bank.

Why this is an amazing opportunity

This role is perfect for an experienced Information Technology (IT) Operations Manager who wants to supercharge their career by experiencing first-

hand what it is like to be part of an energetic, extremely fast growing company.

The sense of impact and reward will be huge. You will help to build a product which makes a very real difference in the world.

Be a part of delivering socially responsible financial services to the masses; make it possible for students from more than 120 countries to obtain the finance to fulfil their dream of studying at the world’s top universities and schools.

We are a small non-hierarchical team; this means that you are going to get exposure to all aspects of our business immediately.

You’ll gain as much accountability as you can handle and have a huge influence on scaling the company.

Our team is very international and very sociable; you will interact with the broader business on a regular basis. The position will be based in Cape Town.

One of our goals is to build one of the top FinTech teams and cultures anywhere in the world. This means putting a lot of time into ensuring we only hire people with exceptional potential and creating the best working environment possible.

If you want to work somewhere where you're learning from some of the best brains in FinTech, this would be a good fit.

Why join Prodigy Finance

  • Be a part of a pioneering global growth company
  • Experience the excitement and learn from being part of an incredibly fast-growing young company. No kidding exponential growth. Happening right now
  • Be pivotal in scaling the business by identifying smart solutions and partners with tech at the heart of it
  • Enjoy the agility and flexibility offered by a startup culture. A sociable, relaxed and friendly work environment (with a serious coffee culture where you can wear shorts to work)
  • We will help you make your mark. Make a real impact on the business and experience a steep learning curve with huge opportunities to grow and develop
  • Gain an inside perspective on the functioning of a venture-backed FinTech startup, backed by one of the top European VCs, learn day-
  • to-day management and build functional expertise

  • Build a platform that helps to make a very real difference in the world
  • What you will do in the role

    You will be managing and working within a team consisting of both internal and external sys-admins and IT support engineers.

    The team provide support for internal development teams with cloud hosted infrastructure and IT support for 3 global offices, ensuring compliance standards along with SLAs are adhered to throughout.

    What you will be measured on

    You will be responsible for the day-to-day activities linked to the company’s objectives across all core technology within IT support including all bespoke applications.

    You will be involved in all team management responsibilities which are to :

  • Provide hands on support, both software and hardware for all PCs, laptops, mobiles, switches, access wireless controls, email, printers etc
  • Manage the relationship with our 3rd party IT support company
  • Hire your own support team as and when required
  • Continually review capability and cost of the IT infrastructure against budget
  • Support escalations for all offices globally
  • Disaster recovery and BCP planning and mock test activities for all global offices
  • Ensure there is complete and correct documentation in place for all PC / digital devices
  • Support the security engineering team lead with office and cloud based security
  • What you need to be great at

  • Be a strong, balanced and flexible team player
  • Excellent communication skills and a strong team work ethic
  • Strong troubleshooting and problem solving ability
  • Proficient with technologies used within the business
  • Solid understanding of data integrity, security and continuity of business
  • A forward-thinking approach to dealing with current and emerging bottlenecks
  • You’re always researching ways to improve the technology support for the business
  • You foster a culture of continuous improvement through mentoring, feedback, and metrics
  • Analytical thinking capability; logical, systematic, strategic and pragmatic, strong attention to detail; both quantitative and qualitative;
  • can process large amounts of data from disparate sources; able to learn new concepts and business issues quickly

  • Problem-solving aptitude; able to conduct research to define problems and prepare responses to anticipated questions and queries.
  • Able to make logical conclusions, anticipate obstacles, and consider different approaches

  • Bias to action; create ideas, think outside the box, problem solver and solution finder, proactive, use initiative to develop and improve
  • Structured in an unstructured environment; highly organised, ability to multi-task and project manage. Can correctly prioritise multiple issues, opportunities and creates structure, systems and processes from scratch
  • Who we are looking for; track record must haves

  • Previous experience in a senior position on an IT support helpdesk or within a service desk environment
  • Track record of dealing with ticket queries at 1st and 2nd line level
  • Ability to manage multiple priorities across varying functions and locations
  • Strong team management, communication, organisational, and follow-up skills
  • Ability to perform business process analysis and create efficient solutions
  • Demonstrated PC and macOS literacy and ability to work with various desktop software
  • Proven ability to synthesize detail and information related to day-to-day operations into the presentation of key points and trends
  • History of working with Amazon AWS, Azure or Google cloud technology
  • Experience that would be nice to have (but we’ll trade off if everything else fits)

  • Cisco technologies
  • Linux / MAC / Windows
  • Telephony experience with IP technologies
  • Experience of administering a Google Apps Domain and Drive storage
  • The Prodigy Finance fit; attributes which run true in everyone at Team Prodigy

    To be an A player at Prodigy Finance, you need to possess in spades - the following attributes :

    Innovative + Smart

    Be curious enough to want to know more, think out the box, maybe even break the box, show initiative and be smart about it to find implementable, impactful solutions.

    International + Accountable

    Push yourself to be better every day. Work with others across the world, be resilient, add value and then hold yourself accountable.

    Encourage and celebrate each other.

    Energetic + Fun

    Sense of humour survival. Bring energy and fun. Wear your heart on your sleeve. Work hard and find the time to play. We’re in this together.

    Do you want to be our next Information Technology Operations Manager? Here’s what to do now :

    If this sounds exciting and you'd like to have an informal chat, get in touch below and tell us why you want to work at Prodigy Finance.

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