You will provide our customers the highest quality technical support on queries relating to SOLIDWORKS and SOLIDWORKS PDM with its associated infrastructure, troubleshooting to find the optimal solution via the telephone, email or one to one’ using collaborative Internet support services.
You will actively contribute to the creation and delivery of on-line content such as Blogs, Technical Documents and Webcasts.
You may also be asked to provide training, online, at our premises or on site. Training the customers on the use of SOLIDWORKS and related products.
Any additional duties / tasks as required by your support manager.
Position Requirements :
Formal Education & Certification
You will possess a higher-level qualification, B.Eng, NDip, or be able to demonstrate suitable previous experience, in Mechanical Engineering or another relevant technical field
Knowledge & Experience
Knowledge of CAD, preferably SOLIDWORKS but not limited toExperience in CAD, preferably SOLIDWORKS but not limited toBasic PC Hardware Concepts, Technology, and InstallationBasic PC Troubleshooting
Not mandatory but beneficial :
Experience in SOLIDWORKSCustomer servicesMCSE : Data Management and Analytics certificateMCSA : SQL Server 2016 database development certificateMicrosoft Certified : Azure Administrator AssociateMicrosoft Certified : Data Analyst AssociateMicrosoft Certified : Azure Database Administrator Associate