Spa and Guest House Coordinator
aatriplea recruitment
Pretoria, South Africa
2d ago
source : Job Placements

Our client in Hospitality Industry is looking to hire a Spa and Guest House Coordinator.

Responsibilities

  • Serve visitors by greeting, welcoming, and directing them appropriately.
  • Notify company personnel of visitor arrival.
  • Maintain security and telecommunications system.
  • Inform visitors by answering or referring inquiries.
  • Direct visitors by maintaining employee and department directories.
  • Maintain security by following procedures and monitoring logbook.
  • Operate telecommunication system by following manufacturers instructions for house phone and console operation.
  • Keep a safe and clean reception area by complying with procedures, rules, and regulations.
  • Support continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
  • Support company operations by maintaining office systems and supervising staff.
  • Maintain office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing, and approving supply requisitions.
  • Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
  • Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.
  • Completes operational requirements by scheduling and assigning employees, following up on work results.
  • Keeps management informed by reviewing and analysing special reports; summarizing information; identifying trends.
  • Supervise support staff, such as cooks and housekeepers and direct their daily duties.
  • Keeping track of lodging inventory and cleanliness.
  • Maintaining records of incoming and outgoing guests, double-checking guest house maintenance work, and attending to guests personal requests.
  • Managing staff, overseeing facility maintenance, developing budgets, and creating marketing and promotions campaigns.
  • Interact directly with customers to resolve issues and ensure satisfaction with spa and BnB services and personnel.
  • Creating event proposals which fit client requirements and presenting proposals by deadline.
  • Maintaining a working relationship with vendors and venues.
  • Plan event aspects, such as seating, dining, and guest list.
  • Delegating event planning tasks to other staff members where necessary.
  • Coordinating event entertainment, including music, performers, and guest speakers
  • Stay under budget while planning event specifications.
  • Issue invoices and collecting payments in a timely manner and creating comprehensive and readable financial reports.
  • Managing and overseeing events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff and organising vendors.
  • Communicating with marketing team to create effective advertisements for each event, and when necessary crafting marketing materials such as print and Internet advertisements for individual events.
  • Anticipating and planning for different scenarios
  • Creating sales opportunities for future events during client liaisons and during events, including possessing a strong working knowledge of the company to further these sales opportunities.
  • Planning multiple events at once
  • Supervising all store operations like scheduling, training, ordering supplies, opening, and closing store and keeping a record of the cash register and cash deposits.
  • Manage daily operations of the Spa and Air BnB including placing and tracking orders for supplies and equipment.
  • Skills

  • Basic computer systems and software
  • Microsoft Office applications, such as Word and Excel, SAGE - Accounting and financial software

  • Social media
  • As part of their advertising / promotions / marketing responsibilities, use social media platforms such as Twitter or Facebook to communicate information about the establishments and it is imperative that they have more than a basic knowledge about social media.

  • General skills
  • Telephone Skills, Good Verbal Communication, Professionalism, Customer Focus, Office Organization, Supply management, tracking budget expenses, managing processes, developing standards, promoting process improvement, Inventory control, Reporting skills.

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