ObjectivesAssist Senior Operations staff in the day-to-day operation of the Organisation’s Data Centre Facility and Infrastructure monitoring, Production Schedule monitoring, availability and Performance monitoring and Incident handling.
Tasks And Activities : Carry out the full range of defined tasks associated with operating and controlling the installed hardware and software in a multiple hardware and software platforms environment.
Ensure that all tasks and procedures are carried out effectively and efficiently to agreed levels of service or specific requirements of service level agreements.
Use all available software or specialist monitoring tools to maintain awareness and control of the data capture operation.
Identify and rectify a broad range of operational exceptions and error conditions and deal sensibly and responsibly with unexpected or extraordinary events or incidents.
Where actions necessitate modification, restriction or complete removal of resources or services available, communicate with users, specialists and others, using appropriate methods, to inform and escalate if necessary.
Respond to user queries (specialists or others) and deal effectively with a broad range of problems of moderate complexity, escalating those that need specialist or management attention.
Conduct investigations of operational problems.Qualifications : Matric with MathematicsCompTIA A+Experience0-6 month’s experienceHow to ApplyApply Online for the Shoprite Group : IT Trainee programme 2020 / 2021Share this : TweetWhatsApp