Vacancy Details Employer : About the Client : Although this organisation is over years old and very stable, it has retained it's start-up energy level.
The focus on strong relationships with both clients and staff. The team is energetic, innovative and enjoys continuous improvement, collaboration and knowledge building in a truly Agile manner.
The organization is strongly Microsoft aligned with proven Azure capabilities. Based in the CBD, they have progressive views about flexi-time and remote work opportunities.
You would be rewarded with a monthly bonus program, +days annual leave and numerous other benefits. It is a highly cosmopolitan work environment with a very flat organisational structure offering a variety of promotional opportunities.
Responsibilities : Handling escalations from Tier2, Tier1 and Junior IT Pros.Empowering and mentoring Tier 1's and Tier 2 IT Professionals.
Ensuring adoption of simplified ITIL Framework - Incident, change and problem management.Effective problem management by identifying root cause analysis and problem resolution.
Identifying problematic areas and implementing strategic solutions to resolve them.Technical project architect & project leaders.
Ensuring clients are satisfied with the services and value delivered.Escalating client issues / risks are escalated to the account manager.