BSS Billing & Support Specialist - 70k
confidencial
Sudáfrica
2d ago
source : jobomas

BSS Billing & Support Specialist - 70kIntroductionInvolvement in monthly bill runs including debit / card runs, 3rd level customer support and reportingProvide Level 2 BSS support to Business and Call Centre's, performing root cause analysis and suggest improvement plans where requiredIn addition, the Billing Specialist focus on Revenue Assurance QualificationsMinimum requirement is a Bachelor's Degree Computer Science / Information Technology or equivalent ExperienceMinimum 5 years' experience in planning and execution of bill runsMinimum 5 years' experience in Billing system for Telco domainAt least 5 years' experience in support and maintenance DescriptionKPI 1 : BillingBill run involvement, to understand processes and to maximise effectiveness and accuracyMSISDN, SIM Resource allocation and availabilityResolve billing issues and queries timeously, ensuring appropriate corrective action is takenImprove existing processes and procedures to enhance effectiveness, efficiency and performanceEnsure proper invoice / statement creation process including quality of theseDevelop and deliver monthly bill run reports timeously as required KPI 2 : Support and Trouble ShootingProvide L2 BSS support to Business and Call Centres that have been logged via the ticket systemManage cases / tickets reported, perform root cause analysis and suggest improvement planEscalates problem cases / tickets to the right vendor in case of complex problems and to follow up to stay in SLA Ensure that follow-

up, Please apply through this site., and correspondence are completed in a timely mannerMonitors the operation of systems to ensure the effective delivery of billing information KPI 3 : Revenue AssuranceBase reconciliation between BSS and networkCheck processing of data records to eliminate revenue lossReview final bill reporting to ensure accuracy and all pertinent information is included KPI 4 : MonitoringMonitors systems daily to check health and highlight risksProfileQualificationsMinimum requirement is a Bachelor's Degree Computer Science / Information Technology or equivalent ExperienceMinimum 5 years' experience in planning and execution of bill runsMinimum 5 years' experience in Billing system for Telco domainAt least 5 years' experience in support and maintenance Behavioural CompetenciesAdherence to principlesIndependence of workStrong analytical / logical approach to systems supportProblem evaluationSelf-

motivated and directedWork under pressure and meet agreed deadlinesPlanning and organisingTime managementAbility to escalate and prioritise support calls / caseDecision quality Technical CompetenciesStrong Oracle PL / SQLThorough understanding of databases and DB structure, preferably OracleBSSAPI GatewayTicket systemWindowsMicrosoft OfficePresentation Skills Level of Work / ConstructsMental alertnessCustomer service orientationAlertness to detail and in perceptionMental alertnessWe offerCell phone allownace

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