Customer Contact Co-ordinator, FMCG & Agriculture
CHEP
Bloemfontein, FS, ZA
2d ago

Position Description

Function / Department : Asset Management - Customer Contact Team

Position Purpose :

Reporting to the Customer Contact Supervisor / Team Lead , the successful applicant will provide a support service for customers in the area.

This role is integral as it is the first point of contact for the customer. This role is to assist CHEP in building and maintain solid relationships with the customer base.

Major / Key Accountabilities :

Responsibilities include :

Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues

Customer account reconciliations

Conducting Health Checks and providing feedback and corrective recommendations to the customer and Business Manager

Setting up transfer hire acceptance agreements (THAA’s), as requested by the customer base.

Identification and Investigation of credit equipment balances

Analysis and resolution of suspended movements

Investigate and resolve queries from the business & customers

Follow up with customer and business to ensure recommendations are adhered to.

Accurate processing of client requests on Siebel

Accurate processing of THAN documents on SAP

Electronic System Support to local client base

Manage the helpdesk function (if applicable)

General office administration such as switchboard, filing and other duties

Participate in Team Projects

Assist in any other task as delegated by management.

Scope

Support service for customers and the business in SSA.

Qualifications :

Matric & a Tertiary Diploma Essential, in accountancy or bookkeeping. Preferably studying towards a business related degree.

Experience :

3-5 years Basic Accounts & Reconciliation, including general office duties 3 years Customer Service Experience

Skills and Knowledge :

Analytical Skills

Excellent communication skills at all levels

Knowledge of Siebel, Portfolio and EDI would be an advantage; proficiency in Word & Excel is preferable.

Team Players who are systematic, accurate, patient, non-aggressive and service orientated will be the best suited to handle this position.

We're excited you're here to learn how we'll leverage our family of growth companies to accelerate your career. Brambles companies employ more than 14,500 people in over 60 countries, committed to connecting people to life's essentials, every day.

Our people are shaping a smarter, more sustainable future by changing the way business makes, moves and sells goods in every corner of the world.

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