Function / Department : Asset Management - Customer Contact Team
Position Purpose :
Reporting to the Customer Contact Supervisor / Team Lead , the successful applicant will provide a support service for customers in the area.
This role is integral as it is the first point of contact for the customer. This role is to assist CHEP in building and maintain solid relationships with the customer base.
Major / Key Accountabilities :
Responsibilities include :
Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues
Customer account reconciliations
Conducting Health Checks and providing feedback and corrective recommendations to the customer and Business Manager
Setting up transfer hire acceptance agreements (THAA’s), as requested by the customer base.
Identification and Investigation of credit equipment balances
Analysis and resolution of suspended movements
Investigate and resolve queries from the business & customers
Follow up with customer and business to ensure recommendations are adhered to.
Accurate processing of client requests on Siebel
Accurate processing of THAN documents on SAP
Electronic System Support to local client base
Manage the helpdesk function (if applicable)
General office administration such as switchboard, filing and other duties
Participate in Team Projects
Assist in any other task as delegated by management.
Support service for customers and the business in SSA.
Matric & a Tertiary Diploma Essential, in accountancy or bookkeeping. Preferably studying towards a business related degree.
3-5 years Basic Accounts & Reconciliation, including general office duties 3 years Customer Service Experience
Skills and Knowledge :
Excellent communication skills at all levels
Knowledge of Siebel, Portfolio and EDI would be an advantage; proficiency in Word & Excel is preferable.
Team Players who are systematic, accurate, patient, non-aggressive and service orientated will be the best suited to handle this position.
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