BUSINESS APPLICATION SUPPORT ENGINEER
CX People SA
Umhlanga Rocks, South Africa
6d ago
source : Executive Placements

ROLE PURPOSE

The purpose of the role of the Business Application Engineer is to provide technical support for our new and existing enterprise software solutions to our end users.

You will be part of a technical team, and take full ownership of related issues, system enhancements and managing release upgrades, with a full understanding the Customer requirements and a deep knowledge of for everything NetSuite ERP and Salesforce CRM as a minimum.

The candidate needs to provide an excellent service to our end users as well as upskill colleagues.

JOB DESCRIPTION

Understand all aspects of SFDC / NetSuite configuration and technical / functional capabilities, including all changes and potential system implications related to the SFDC / NetSuite release upgrades.

Support the SFDC and NetSuite Accounting cloud services such as :

  • General end-user questions
  • User management and SSO provisioning
  • Profiles, roles and permissions
  • Escalation to SFDC / NetSuite support
  • License management
  • Scheduling upgrades and outages
  • Management of flows, workflows, automation, and scripts.
  • Ad hoc tasks including CSV imports and data cleansing, budget imports, forms and advanced pdf template changes, sandbox refreshes, custom reports and saved searches with some formula knowledge
  • Demonstrate cross-business understanding and translation of business requirements to solutions
  • Advise the Solution Design Authority on matters within your application domain, ensuring that all relevant system-related concerns or changes are appropriately considered in all Solution Design Authority decision
  • Maintain and ensure alignment and integration with other applications, the data architecture, business intelligence and infrastructure architecture.
  • Work with the relevant stakeholders to define solutions and advise on implementation options to ensure our CRM and finance capabilities consistently give us the edge over our competitors
  • Develop and maintain documentation for business applications
  • Educating team members and ad hoc training for end users
  • PROFICIENT AND ESSENTIAL SKILLS

  • Demonstrable experience in supporting SFDC
  • Experience using NetSuite SRP and Finance
  • Experience working in an end user facing environment
  • Experience breaking down large activities into smaller sub tasks
  • Good communication skills
  • DESIRABLE SKILLS

  • Good level of understanding of a Microsoft Windows
  • Good level of understanding of networking
  • Experienced working in an Agile environment
  • Experienced implementing new monitoring and reporting solutions
  • Experience of working with ISO27001 : 2005 onwards.
  • Experience working on projects and breaking down projects into actions
  • Full and clean driving license
  • CORE BEHAVIOURS

  • Huntswood’s employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are;
  • Confidential, reliable and genuine
  • Dynamic, passionate and determined
  • Friendly, compassionate and cooperative
  • It''s not just about what we do, but the way we do it. And it''s our values that make us special."

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