Excellent communication skills including effective listening skillsAlteram Solutions is looking to appoint a well experienced Service Catalogue Manager.
Core duties will be to establish, maintain, and update a customer-responsive catalogue of IT service offerings to support and implement a consistent, integrated and aligned approach for the governance of enterprise IT.
Duties & Responsibilities. DUTIES AND RESPONSIBILITIES. ? Ensure that a Service Catalogue is in place (created), adhered to (compliance tracking) and is continuously improved throughout the lifecycle of the contract.
Ensure that the Service Catalogue is reviewed, audited and updated and a gap analysis and recommendations together with an implementation plan are submitted to the client for approval.
Ensure that the Service Catalogue content is controlled, approved by the client and efficiently searchable.. ? Ensure that the Service Catalogue is accurate and available to end-users when required.
Ensure that the Service Catalogue supports the evolving needs of other service management processes. RFB 2020 08 SERVICE DESK & SERVICE MANAGEMENT SERVICES Page 20 of 124.
Liaise with the Communications Department for the publication of updated Service Catalogue on the Intranet.. ? Produce the necessary reports (e.
g. trend analysis, service performance) for service improvement and management reporting purposes. Desired Experience & Qualification.
REQUIRED QUALIFICATIONS. ? IT Degree / National Diploma or Equivalent Qualification. ATTRIBUTES AND CRITICAL COMPETENCIES.
Building and maintaining relationships across all levels of the organisation. ? Systems thinking. ? Detail & quality oriented.
Analytical thinking and decisive judgement : analysing issues and problems systematically, gathering broad and balanced input, drawing sound conclusions and translating into timely decisions and actions Intellectual and learning skills : Problem solving, mentoring, conceptual thinking, being analytical and having the ability to deal with ambiguity.
Package & Remuneration. Market Related & Alteram. Interested?. CRITICAL INFORMATION ALL APPLICANTS WILL BE REQUIRED TO TRAVEL AND MUST HAVE A VALID DRIVERS LICENSE.
RFB 2020 08 SERVICE DESK & SERVICE MANAGEMENT SERVICES Page 21 of 124. ? Please email your CV, certified qualification(s) and ID to specifying role / position on the subject you are applying for before Tuesday the 5th Of January 2022.
First preference will be given to Candidates with disabilities. ? Incomplete applications will be disqualified (if certified copies of qualifications and IDs are not attached).
Please note that correspondence will be limited to short-listed candidates only. Should you not be contacted within three weeks after the closing date of this advert, please consider your application as unsuccessful.
Alteram1144, 16th Road, Randjespark, Midrand, 1682 Gauteng, South Africa? Experience in Service Management? Matric / Grade 12 or Equivalent Qualification essential.
ITIL V3 experience / qualification REQUIRED EXPERIENCE ? Minimum 3 years experience in a similar role in ICT environment?
Excellent English writing skills. ? Strong customer service skills. ? Report writing skills