T2 Call Center Engineer
EOH Microsoft Resources
Tshwane Metropolitan, South Africa
3d ago
source : PNet

Reference : JHB002559-MN-1 Our client at within the telecommunications space, is looking to expand our Tier 2 Support Engineer team, with people who share their passion for implementing, customizing and supporting high quality business solutions.

The Tier 2 Support Engineer will be responsible for all calls that comes through the call centre and assist where possible.

They require experience working in a Call Centre environment, dealing with escalations and ticket logs. Sound understanding of Wireless and Fibre connectivity dealing with the Tier 3 Support Engineers and managing the service deliver for various clients.

Experience and responsibilities includes : Supporting Lines and Networks : ADSL, 3G, 4G, LTE, Fibre and Microwave Lines.

Configure and troubleshoot LAN / WAN / VLANs, TCP / IP and DHCP. Adding Virtual Interfaces on both Huawei or Cisco Routers.

Configure and troubleshoot Wi-Fi Connectivity. Routing Protocols : EIGRP, RIPv2, OSPF, TCP / IP. Failing the traffic over to the secondary by adding Static Routes and Dynamic Routing.

Changing port VLAN on a switch and confirming cable failure. Testing APN lines. Creating and Authorizing FTTP access Via Grovel.

Troubleshooting End-Users Issues Telephonically and Remotely Creating, disabling and enabling Users on Active Directory.

Logging calls with Vendors on Customer portals. Additional Requirements : High levels of responsibility and ownership Ability to execute and deliver Strong customer focus Integrity and teamwork Takes initiative Please note that if you have not been contacted within 7 days of your application, please consider your application unsuccessful.

Only shortlisted candidates will be contacted. You are welcome to call our offices for more information on 087 295 0701 R 13000 - 15000 Monthly

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