Service Desk Agent
The Foschini Group
Cape Town North
5d ago

Position Description :

Imagine having the chance to develop and expand your skills and work for one of the foremost specialty retailers in South Africa.

The Foschini Group (TFG) is looking to hire IT Service Desk Agents to join our Service Desk Team. The successful candidates will have a passion for providing excellent customer service and have strong technical problem solving, troubleshooting and communication skills.

In this role, you would be responsible for 1st line systems support to Head Office and Stores users. You would be expected to have experience within an IT Service Desk / Help Desk environment.

This position requires excellent listening, probing and documentation skills.

Key performance areas will be :

  • Providing first line systems support to head office and stores users
  • Liaison with head office and store staff, colleagues and vendors
  • Accurate call logging and routing
  • Ownership of calls - follow-up on calls and feedback to users
  • Ensuring that calls are resolved in accordance with the requirements of the relevant SLA
  • Requirements :

  • Must have a recognised 3 year IT qualification or Matric with MCSE (certification is highly desirable)
  • At least two years IT service desk experience
  • Excellent verbal and written communication skills in English and proficiency in a second language
  • Must be able to work flexible hours
  • Able to work under pressure
  • Team player
  • Good planning and time management skills
  • Customer service orientated
  • PREFERENCE WILL BE GIVEN, BUT NOT LIMITED TO, CANDIDATES FROM DESIGNATED GROUPS IN TERMS OF THE EMPLOYMENT EQUITY ACT .

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