Quality Assurance Administrator
Ad Talent Africa
Johannesburg, Gauteng, ZA
21h ago

This young, dynamic and entrepreneurial organisation within the financial and insurance industry as a vacancy for a Quality Assurance Administrator within the Collections Call Centre.

  • MAIN PURPOSE OF THIS POSITION
  • To assume responsibility for :

  • Quality Assurance for the Group
  • MAIN TASKS AND RESPONSIBILITIES :

  • Implement and Monitor the QA process (Internal Call Centre QA)
  • Conduct all assessments
  • Monthly reporting
  • Trend Reviews
  • Coach Staff for QA / Performance Improvement
  • Staff Training
  • REQUIREMENTS :

  • Matric and Qualification in Call Centre Management
  • 3 Years’ Experience in Call Centre Management
  • Must be able to interpret Most South African Languages
  • Attention to detail. Logical Thinker. Problem Solver. Good Communication Skills
  • Ability to work to tight deadline
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form