Credit Controller - Agricultural Business Portfolio – (Afrikaans speaking customers)
CHEP
Durban, NL, ZA
4d ago

Position Purpose :

The Credit Controller is responsible for the accurate processing and managing of all debtor related transactions and ultimately the debtor's age analysis.

Major / Key Accountabilities

Agricultural Business Portfolio (Afrikaans speaking customers)

  • Control and Maintain AGRICULTURE portfolio
  • Collect outstanding monies owed to Chep
  • Daily Calls
  • Handling written correspondence from clients (Afrikaans) as well as relevant Business Managers regarding status of queries
  • Providing invoices / statements on requests
  • Debtors Reviews with Business Managers
  • Prepare daily Siebel report on status of credit applications
  • Maintain and update contact details on Siebel and various screens on SAP
  • Record calls to clients on Siebel
  • Record and escalate identified queries and related matters to relevant Business Managers
  • Prepare, send written correspondence to clients to expedite payment
  • Assess, maintain status of accounts by either suspending or activating accounts
  • Log activities to Business Managers when accounts need to be made dormant etc.
  • Debtors Reviews with Supervisor / Credit Manager on a regular basis
  • Record information on SAP
  • Clearing payments using SAP system
  • Run open item reports to update accounts cleared by Genpact
  • Processing refund documentation
  • Account reconciliations on request
  • Address / investigate / follow up on Dunning Letter replies
  • Preparing Final Demand letters for delinquent clients
  • Legal Portfolio

  • Reconciling and consolidating the legal debtor’s book monthly reports from attorneys & liquidators are used to compile the legal profile.
  • Reconcile the legal fees
  • Preparing, monitoring and following up final demands issued
  • Responsible for account investigations. This would include liaising with tracing agents and the client’s fellow suppliers in determining the whereabouts of CHEP’s equipment.
  • Pre-Legal Portfolio

  • Identifying overdue accounts & escalating them to Supervisor for allocation to pre-legal portfolio
  • Negotiating payment plans with clients-update follow up on dunning report
  • Preparing and sending correspondence to clients to expedite payments
  • Monthly reviews on progress of pre-legal collections
  • Responsible for the co-ordination of the return of equipment for delinquent and liquidated clients by liaising with the client’s management, lawyers or liquidators.
  • This may result in legal action having to be instituted

    Dispute Management :

  • Monitoring progress and resolution of problems and queries through Siebel.
  • Escalate disputes and issues to relevant business team member and follow up to maximise cash collections.
  • Monitor progress of queries escalated to Business Managers
  • Any other tasks and projects as requested by Management
  • Required Qualifications & Experience :

  • Afrikaans speaker
  • Tertiary qualification (Diploma / Degree) preferably in Credit Management / Finance
  • 3 - 5 years credit control and collections experience
  • Thorough knowledge of the credit management functionality
  • Have a thorough knowledge of credit-related laws, e.g. National Credit Act and Consumer Protection Act
  • Legal knowledge of liquidations, sequestrations, business rescue and administrative orders
  • Able to evaluate & improve current processes
  • Excellent communication skills both written & verbal
  • Excellent interpersonal & customer relation skills
  • Ability to work independently, with minimal supervision
  • Proficiency in MS Outlook, MS Excel
  • A sense of urgency and deadline orientation
  • Taking initiative and being pro-active
  • Analytical thinking and problem solving
  • We're excited you're here to learn how we'll leverage our family of growth companies to accelerate your career. Brambles companies employ more than 14,500 people in over 60 countries, committed to connecting people to life's essentials, every day.

    Our people are shaping a smarter, more sustainable future by changing the way business makes, moves and sells goods in every corner of the world.

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