Position Purpose :
The Credit Controller is responsible for the accurate processing and managing of all debtor related transactions and ultimately the debtor's age analysis.
Major / Key Accountabilities
Agricultural Business Portfolio (Afrikaans speaking customers)
Control and Maintain AGRICULTURE portfolio
Collect outstanding monies owed to Chep
Handling written correspondence from clients (Afrikaans) as well as relevant Business Managers regarding status of queries
Providing invoices / statements on requests
Debtors Reviews with Business Managers
Prepare daily Siebel report on status of credit applications
Maintain and update contact details on Siebel and various screens on SAP
Record calls to clients on Siebel
Record and escalate identified queries and related matters to relevant Business Managers
Prepare, send written correspondence to clients to expedite payment
Assess, maintain status of accounts by either suspending or activating accounts
Log activities to Business Managers when accounts need to be made dormant etc.
Debtors Reviews with Supervisor / Credit Manager on a regular basis
Record information on SAP
Clearing payments using SAP system
Run open item reports to update accounts cleared by Genpact
Processing refund documentation
Account reconciliations on request
Address / investigate / follow up on Dunning Letter replies
Preparing Final Demand letters for delinquent clients
Reconciling and consolidating the legal debtor’s book monthly reports from attorneys & liquidators are used to compile the legal profile.
Reconcile the legal fees
Preparing, monitoring and following up final demands issued
Responsible for account investigations. This would include liaising with tracing agents and the client’s fellow suppliers in determining the whereabouts of CHEP’s equipment.
Identifying overdue accounts & escalating them to Supervisor for allocation to pre-legal portfolio
Negotiating payment plans with clients-update follow up on dunning report
Preparing and sending correspondence to clients to expedite payments
Monthly reviews on progress of pre-legal collections
Responsible for the co-ordination of the return of equipment for delinquent and liquidated clients by liaising with the client’s management, lawyers or liquidators.
This may result in legal action having to be instituted
Dispute Management :
Monitoring progress and resolution of problems and queries through Siebel.
Escalate disputes and issues to relevant business team member and follow up to maximise cash collections.
Monitor progress of queries escalated to Business Managers
Any other tasks and projects as requested by Management
Required Qualifications & Experience :
Tertiary qualification (Diploma / Degree) preferably in Credit Management / Finance
3 - 5 years credit control and collections experience
Thorough knowledge of the credit management functionality
Have a thorough knowledge of credit-related laws, e.g. National Credit Act and Consumer Protection Act
Legal knowledge of liquidations, sequestrations, business rescue and administrative orders
Able to evaluate & improve current processes
Excellent communication skills both written & verbal
Excellent interpersonal & customer relation skills
Ability to work independently, with minimal supervision
Proficiency in MS Outlook, MS Excel
A sense of urgency and deadline orientation
Taking initiative and being pro-active
Analytical thinking and problem solving
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