Operations Manager
Pretoria, Gauteng
4d ago
source : findojobs-za

Job DescriptionThe Operations Manager is responsible for the end-to-end SC functionality of Distribution Centers in the Region.

Functions will include People Management, Finance Management, Process Management, Customer Satisfaction and SHEQ Management.

  • Qualification and Experience Gr 12;NQF5 / Diploma or related tertiary qualification preferredTES industry experience would be an advantageMinimum of 2 years management experience preferably in a service related industryExposure to unionized environments would be an advantageCCMA Conciliation and Arbitration experience desirableComputer literacy (Word, Excel, Powerpoint) with intermediate skillsBusiness AcumenTES Industry KnowledgeCustomer Service PrinciplesStrong numeric and verbal reasoning ability Working knowledge of Labour Legislation Roles and ResponsibilitiesPEOPLE MANAGEMENT Agree Fill rate and Headcounts with Client every season and Budget period;
  • 96% is the targeted Fill Rate per shift;Ensure that staff payments via TES and WFM is accurate and presented timeously;Ensure that Staff Development and Training is in place for all management levels.

  • i.e Supervisors and Managers;Ensure that the Succession Plan is submitted annually as per PDP;Ensure that HR policies and procedures are followed %;
  • Ensure that all Employment Equity communication is shared with staff quarterly;Ensure that all PPE standards are adhered to as per Client HR policy;
  • Protect Client assets, MHE equipment, Normal equipment (Cages and Totes) and respect for product.Ensure agencies comply with labour take on and exit processes, tracking of disciplinary actions etc.

  • Ensure agency KPIs are measured and managed e.g. shift fill rates, throughput, payroll queries Provide regular feedback to Agencies and Client regarding shift performance metrics / targets PROCESS MANAGEMENT Ensure process compliance to WMS standards as agreed with Client;
  • Review daily Shift Reports and formalize action points on same;Review weekly budget report to track agreed budget as per Client;
  • Manage finance and compliance of all ICs and report to client on any discrepancies;Follow up on all client queries via Clients Admin department;
  • Work closely with Clients Replenishment team to ensure a seamless Inbound function;Liaison with Client Transport department on a daily basis to ensure store deliveries are actioned as per plan;
  • Close working relationship with Client Planning department, Operations manager, SSM and Inventory Manager; CLIENT RELATIONSHIP MANAGEMENT Understand client strategy and action plans for the current year;
  • Self- Drive team to deliver on OTIFUnderstand the needs and complexities of stores during promotion and peak periods;Understand supplier management processes via the Client Replenishment team;
  • Minimize financial risk to the client;Protect client Assets at all times;Responsible for protecting the ADfusion model at all times.

  • Deliver on continuous improvement plans quarterly; FINANCE MANAGEMENT Submit weekly forecasts on Staff expenditure to GM;
  • Minimize MHE costs and Damages;Minimize claims from store level by ensuring Outbound processes are adhered to;Continuous training of DC staff to minimize damages within the picking Environment;
  • Audit TES statements and invoices on a weekly / Monthly basis; RISK MANAGEMENT Ensure that SHEQ programme as received from ACMS head office is implemented and adhered to;
  • Support audit to manage SHEQ programme;Ensure staff training and appointments are as per SHEQ programme requirements;Ensure IOD management and adherence to policy;
  • Ensure that SHEQ monthly reports are submitted;
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